Director, Risk Lead for Generative AI

Center 3 (19075), United States of America, McLean, Virginia

Director, Risk Lead for Generative AI

We are growing! The Enterprise Services Business Risk Office provides risk management support to several lines of business including: Tech, Digital, Brand, Enterprise Supplier Management, Capital One Ventures, External Affairs, Capital One Software (COS) and Enterprise AI/ML. We are on the cutting edge of risk management and provide support for new and emerging technologies as well as critical business strategies. Capital One has taken a bold journey to build a technology company, while operating in a complex, highly regulated business. 

Our mission at Capital One is to create trustworthy, reliable and human-in-the-loop AI systems, changing banking for good.  For years, Capital One has been leading the industry in using machine learning to  create real-time, intelligent, automated customer experiences. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. Because of our investments in public cloud infrastructure and machine learning platforms, we are now uniquely positioned to harness the power of generative AI that few other organizations can.  We are committed to building world-class applied science and platform engineering teams and continue our industry leading capabilities with breakthrough product experiences and scalable, high-performance generative AI infrastructure. As an AI/ML risk leader, you will help bring the transformative power of generative AI to reimagine how we serve our customers and businesses who have come to love the products and services we build in a well managed way. 

As a Director Risk Leader supporting the AI Foundations Program, you will partner with colleagues across AI product, design and tech to deliver results that have a direct impact on customer experience and implement risk solutions to ensure Capital One’s continued stability and success. Responsibilities require partnering with a broad set of leaders and stakeholders to identify existing and potential emerging risks in an open, collaborative environment where new ideas and solutions are both welcomed and rewarded.

The successful candidate will have knowledge of AI/ML product development processes including an understanding of the model development lifecycle with a lens towards building and scaling AI technologies in a responsible and well managed manner. The candidate will possess an understanding of process management strategies, risk methodologies and have the ability to build relationships with business and risk partners. Core responsibilities include oversight of process hierarchy, critical business process identification and consultation, horizontal support for Enterprise Services controls program, and controls development of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. Leads other associates, when necessary, and ensures best practices executed by the team and shared broadly across the Enterprise.

Responsibilities of the Director, Gen AI Risk Guide include and are not limited to:

• Develop and implement processes to provide independent analysis and effective plans to mitigate risk related to the company’s AI/ML management practices.

• Ensure effective governance by identifying, framing, and presenting risk topics to be discussed by senior management in enterprise risk forums.

• Advise and consult on the development and management of new Generative AI  policies, standards and procedures.

• Stay current on emerging risk and potential implications to the company as related to accountable domain(s). 

• Collaborate effectively with colleagues, stakeholders, and leaders across multiple organizations to achieve strategic objectives. 

• Coordinate program-related activities and deliverables to ensure effective collaboration within the team and across stakeholder groups.

• Analyzes data and influences others to proactively identify risks and trends.

• Balances multiple priorities to help drive business value and support team objectives, while managing tasks and activities related to risk management initiatives

Here's what we're looking for in an ideal teammate:

• You are a critical thinker who seeks to understand the business and its control environment.

• You possess a relentless focus on quality and timeliness.

• You adapt to change, embrace bold ideas, and are intellectually curious. You like to ask questions, test assumptions, and challenge conventional thinking.

• You develop influential relationships based upon shared risk objectives and trust to deliver outstanding business impact.