Senior Lead, Incident Management

About the Role

We’re hiring a Senior Lead, Incident Management to reimagine and lead the design of a modern incident response program at Chime. In this strategic role, you'll build and operationalize a best-in-class compliance incident response function that not only identifies and remediates regulatory issues, but also helps prevent them through systemic improvements.

You’ll work across Compliance, Risk, Operations, Product, and Engineering teams to ensure incidents are captured, assessed, escalated, and addressed effectively—with a focus on root cause investigation, reporting, and sustainable remediation. This is a unique opportunity to build and own a foundational compliance function that supports Chime’s mission to enable financial progress for everyday Americans.

The base salary offered for this role and level of experience will begin at $146,610.00 and up to $207,700.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Design and implement a comprehensive Compliance Incident Response program that enables early detection, assessment, and resolution of regulatory or control breakdowns.
• Oversee intake and triage of compliance-related incidents, including scoping, classification, impact assessment, and stakeholder coordination.
• Lead root cause investigations for incidents—partnering cross-functionally to uncover underlying drivers and drive meaningful, lasting fixes.
• Develop reporting mechanisms and metrics that surface trends, track resolution progress, and inform leadership and governance forums.
• Collaborate with stakeholders across Compliance, Legal, Product, Engineering, and Operations to ensure aligned, timely response and remediation efforts.
• Integrate incident findings into broader compliance risk management processes (e.g., issue management, internal controls, training, monitoring).
• Continuously improve the incident response playbook, workflows, and tooling—adopting automation and scalable systems where possible.
• Ensure readiness for regulatory inquiries and audits related to incident management and remediation.

To thrive in this role, you have

• 8+ years of experience in compliance, risk management, or internal audit—preferably in fintech, banking, or other regulated financial services.
• Demonstrated experience designing or managing incident response, issue management, or problem management programs.
• Strong understanding of regulatory frameworks impacting consumer financial products, including UDAAP, Reg E, Reg Z, FCRA, and state-level requirements.
• A track record of leading cross-functional investigations and driving resolution of complex issues with regulatory or operational impact.
• Deep analytical skills with an ability to identify root causes and propose structured, risk-based remediation strategies.
• Experience building dashboards, reports, or tracking systems to manage incident workflows and monitor performance.
• Excellent written and verbal communication skills—you can clearly explain risk concepts and investigation outcomes to technical and non-technical audiences.
• A systems thinker with a bias toward action—you care about getting to the root of problems and fixing them for good.
• A collaborative and adaptable mindset—you thrive in a fast-moving environment and work well with partners across disciplines.

#LI-Hybrid #LI-MM1

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together,