Senior Compliance Analyst

Department:

Servicing - Operations

We are Walker & Dunlop.  We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities — where people live, work, shop, and play — to life. We are committed to creating meaningful social, environmental, and economic change in our communities.

Department Overview

Our Servicing experts service all Fannie Mae, Freddie Mac, and FHA Finance loans originated by Walker & Dunlop as well as certain life insurance company, bank, and CMBS loans.  Our Servicing experts are the borrower’s primary point of contact and ensure that the requirements of the investors are met from loan closing through payoff.  The Department consists of six main functional areas: Loan Administration, Asset Management, Insurance Compliance, Investor Reporting, Treasury, and Compliance. W&D’s Servicing portfolio is the 8th largest in the U.S., and W&D is one of Fitch’s highest-rated Servicers, with a rating of CPS1-.

The Impact You Will Have

This position is a key member of the Servicing Department, working with senior members of the Compliance team and all Servicing functional groups to develop, manage, and maintain internal controls that ensure compliance with investor and regulatory requirements, while supporting quality assurance across all Servicing functions. You will help safeguard servicing quality, strengthen operational controls, and maintain investor confidence.

Primary Responsibilities

• Conduct periodic quality control reviews per the established loan review plan, investigating identified exceptions and identifying root causes for non-compliance, clearly summarizing findings and presenting recommendations to senior Compliance team members and other Servicing functional team leads.

• Work with senior Compliance team members to adjust compliance and quality control processes based on review findings.

• Generate and monitor reports for key compliance due dates and investor/lender deliverables.

• Prepare and maintain compliance reporting for internal and external stakeholders.

• Gather and review documentation requested by internal auditors, external auditors, investors, lenders, and rating agencies; support timely resolution of audit findings and ensure corrective actions are implemented.

• Monitor investor bulletins and servicing guide updates, ensuring procedures remain current and aligned with internal policies; distribute updates to impacted parties in a timely manner and confirm necessary follow-up actions are taken.

• Assist the Compliance team with the oversight, development, and periodic review of Servicing Policies and Procedures to ensure accuracy, consistency, and compliance with investor and regulatory requirements.

• Assist the Compliance team with vendor oversight.

• Perform other duties as assigned.

• Attendance is generally required from 8:30 am – 5:30 pm local time, Tuesday through Thursday, with the option to work remotely on Mondays and Fridays.  

Education and Experience

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field required (or equivalent relevant work experience).

• 2+ years of experience in compliance, loan servicing, or asset management required; experience with GSE and HUD multifamily loans is a plus.

Knowledge, Skills and Abilities

• High level of proficiency with Microsoft Excel and other Microsoft Office Proficiency with SQL and PowerBI preferred.

• Familiar with the GSE and HUD multifamily lending business model and their guidelines.

• Self-starter, detail oriented and exceptional ability to analyze and synthesize large amounts of data to deliver outcomes and insights.

• Ability to translate a broad business objective into analytical deliverables.

• Ability to work as a part of a team, while providing a strong individual contribution.

• Strong time management and organizational skills. Intellectually curious and eager to learn.

• Excellent communication skills, written and oral, through all levels of the organization.

• Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes.

• Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders.

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