Spirit Customer Service Supervisor - MCO

General information

Job Title Spirit Customer Service Supervisor - MCO Date Wednesday, January 8, 2025 State Florida City Orlando Base Pay Rate: $ 20.00 Full/Part Time Full Time Shift A.M. shift, P.M. shift

Requirements and Description

Essential Functions / Key Responsibilities

* Supervises and coordinates daily activities of employees to ensure safe and effective operations.
* Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws.
* Responsible for shift schedule includes: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
* Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conduct, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.
* Communicates with manager concerning any problems or issues.
* Schedules and conducts shift meetings.
* Assists in the administration of payroll; completes shift paperwork and performs other administrative functions.
* Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).
* Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Pre-requisites:

* Must be a local (in-state) resident.
* Valid In-State Driver’s License/State ID
* Ability to pass a pre-employment drug screen.
* Ability to pass up to a 10-year background check.
* Must be at least 18 years of age.
* Must complete SIDA training to obtain airport authority identification security.

Education:

High School diploma or GED.