Senior US Billing Operations Specialist

Application Deadline:

03/20/2025

Address:

395 N Executive Drive

Job Family Group:

Commercial Sales & Service

Supports ongoing maintenance of customer accounts and payment billing systems. Ensures payments through variety of sources are recognized and posted against the correct account and invoice. Identifies unpaid invoices and implement automatic debits or initiate collection activities as appropriate. Balances, maintains and reconciles accounts. Manages the set-up of special pricing arrangements to include bundles, consolidations and discrete pricing arrangements, ensuring negotiated amount is accurately reflected in the billing systems.

• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through. 
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. 
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance. 
• Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
• Builds effective relationships with internal/external stakeholders.
• Participates in the management of vendor relationships.
• Monitors and tracks performance and addresses any issues.
• Monitors for accuracy of billing system information, including service pricing, rate structures and price lists for all business products.
• Verifies authorization of refund and reversal requests.
• Leads or participates in change management activities of varying scope and type.
• Leads/participates in the design, implementation and management of core business/group processes.
• Understands and adopts to industry best practices.
• Provides input into the planning and implementation of operational programs.
• Provides timely and accurate processing of daily financial transactions.
• Researches and investigates billing anomalies/variances for products and customers to determine cause and make recommendations for resolution.
• Establishes and maintains relationships to understand normal transaction patterns, systems operations and other factors that may impact invoice processing.
• Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
• Collaborates with internal and external stakeholders in order to deliver on business objectives.
• Resolves processing issues in accordance with policies & procedures and service level expectations.
• Supports the safekeeping department financial documents.
• Analyzes data and information to provide insights and recommendations.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently on a range of complex tasks, which may include unique situations.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Technical proficiency gained through education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

Salary:

$50,400.00 - $93,600.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may incl