Senior Associate, Application Administrator

Location Designation: Hybrid - 3 days per week 

 

Our New York Life culture has laid the foundation for over 180 years of commitment to our employees, agents, policy owners, and the communities where we live and work. Here you become a valued part of a welcoming, inclusive, and caring organization with a long-standing legacy in stability and growth. The strength revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance.

 

As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities.  You will be part of an inclusive team guided by our belief to always be there for each other–providing the support and flexibility to grow and reach new heights while making an impact in the lives of others.

 

You are our future, and we commit to investing in you accordingly.

 

This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday. 

 

Role Overview:

 

We are looking for an experienced Application Administrator who will proactively manage the lifecycle of various enterprise applications. This role involves detailed application configuration, deployment, and performance optimization, with a strong focus on aligning application management activities with organizational strategies.

 

What You’ll Do:

 

• Lead the full lifecycle of assigned applications from installation through upgrades, ensuring optimal performance and reliability.
• Perform detailed software configuration, functional updates, deployment of patches, and ensure minimal disruption through rigorous testing.
• Proactively monitor application performance metrics to identify opportunities for system optimization, scalability, and reliability improvements.
• Diagnose and efficiently resolve complex application issues, identifying root causes and implementing preventative measures.
• Collaborate closely with internal teams, including infrastructure, architecture, security, and development to ensure seamless application integration.
• Actively participate in major incident management, providing technical expertise and conducting post-incident reviews to recommend improvements.
• Maintain comprehensive documentation of application configurations, best practices, troubleshooting methods, and resolution steps.
• Communicate regularly with business stakeholders to translate their needs into effective technical solutions, ensuring strategic alignment and business continuity.
• Identify risks, performance bottlenecks, or recurring issues, recommending proactive technical and process improvements to the Application Administration Manager.
• Contribute meaningful performance data to departmental reporting, highlighting application health, uptime, and areas for continual service improvement.
• Engage in initiatives to enhance overall service delivery through automation, optimization of processes, and adoption of innovative monitoring tools.
• Provide mentorship and cross-training within the Application Administration team to ensure operational resilience and continuous knowledge transfer.

 

What you'll bring:

 

• Bachelor’s degree in Information Technology or related discipline, or equivalent professional experience.
• Minimum 3+ years’ experience managing enterprise-level applications.
• Strong technical skills in application configuration, database queries (SQL), scripting, and integration methodologies.
• Familiarity with IT application management principles, including incident management, change control, and lifecycle management processes.
• Exceptional analytical, communication, and interpersonal skills, with the ability to interact effectively across IT and business units.
• Experience in regulated environments or industries preferred.

 

Bonus points for these: 

 

• Demonstrated experience in application automation and performance optimization initiatives.
• Familiarity with workflow management systems or related tools (e.g., Jira, ServiceNow).
• Experience participating in agile project processes or methodologies.
• Experience in administering HCL Campaign and Interact applications preferred but not required.

 

Why Join Us?

 

• Influence strategic improveme