Processing Support Specialist, Business Services

A vacancy exists for the position of Processing Support Specialist with Tucson Electric Power's Business Services Department.

Date Posted:             July 25, 2025
Date Expires:            August 2, 2025

Testing Date:             TBD   (You will be notified of date/time)
Interview Date:          TBD   (You will be notified of date/time)

** Candidates selected for testing will receive a confirmation email at the email address provided on the application as notification of the scheduled date and time of the testing session.  Dates are subject to change based on business needs, weather and unforeseen circumstances. **

Please complete the online application on the company Intranet under My HR or at www.tep.com under the careers link.  If you have any questions, contact Stacie Faltz, at sfaltz@tep.com.

Normal Minimum Requirements

• Must possess a High School diploma, or GED equivalent
• Minimum two years’ experience in a customer service or office support position, or in the Utility Business  
• Must have a valid, up-to-date Arizona Driver's License with ability to maintain
• Must have computer proficiency (intermediate MS office skills, i.e. Outlook, Excel, Word and Adobe Acrobat)
• Must possess basic math, computer skills
• Printing experience (i .e. drawings, maps), preferred
• Must have experience in a high-paced, structured environment
• Must be able to communicate effectively, both verbally and in writing, with Company personnel and customers
• Ability to successfully manage difficult customer conversations, using empathy and effective listening skills
• Ability to demonstrate problem solving and decision making skills
• Ability to work both independently and as part of a team

• Ability to work in-office 5 days per week

   

*PLEASE NOTE:  To be considered for this position, a resume must be submitted, enumerating qualifications and skills.

There will be a two-part testing procedure required for this position. The first step is computer-based testing followed by a behavioral based interview. Part one must be passed to progress to part two.

We are providing a study outline to prepare for both the computer testing and the behavioral based interview. The outline is designed to maximize test results by centralizing study time in the areas listed below:

Computer Based Testing

• Proficient in Excel

• Proficient in Word

Behavioral Based Interview
The interview is a behavioral-based interview incorporating Tucson Electric Power Core Competencies.  We believe past behavior is the best predictor of future behavior, and more recent behavior, is a better predictor of future behavior than older behavior, and long-standing trends are better predictors of behavior than isolated incidents.  We therefore have patterned the questions during the interview to solicit behavior patterns that indicate with higher predictability whether the candidate can perform the job as required. This type of interview is different than those you may have taken in the past.

Position Description

This job classification processes transaction documents of a specialized nature according to established department/Company procedures and guidelines.  This classification also performs general clerical work as required.

Position-Related Responsibilities

• Gather, research and verify information and prepare and process transaction documents through the assigned department’s established administrative systems and guidelines.
• Typical documents include drawings, contracts, accounts payable and accounts receivable invoices, payroll time sheets and library records.
• Coordinate processing activities with other units, departments or outside agencies as needed to complete transactions.
• Track transactions as they progress through the system, follow up on targeted completion dates and investigate incomplete transactions.
• Respond to oral and written customer and vendor inquiries about transaction processing guideline