Store Operations Associate

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team!

The Store Operations Associate on the Outbound fulfillment team works directly with TRR retail stores to ensure all transfer requests of high-value merchandise is fulfilled by the warehouse. If you are a detail-oriented team player with a passion for sustainable fashion, this could be the perfect fit!

What You Get To Do Every Day

• Perform all fulfillment duties including picking, tagging, and shipping transfers for each of our retail locations while maintaining service level agreements (SLA) 
• Pick inventory for shipment with a 100% accuracy rate
• Tag each item across all product categories following specific TRR retail guidelines
• Conduct quality inspections while handling and preparing inventory for retail locations
• Handle reverse logistics of inventory for putaway to warehouse standards
• Process all parcel shipments with the designated carrier
• Execute general warehousing practices including safety, organization, and housekeeping

What You Bring To The Role

Minimum Requirements:

• Ability to work Monday- Friday day shift between 6 am and 4:30 pm with flexibility to work overtime as needed
• 6+ months of experience working in a warehouse production environment
• Ability to relay verbal and written information concisely and effectively
• Outstanding time management, planning, and coordinating skills
• Proven ability to excel in a high-volume, repetitive, quota-driven environment
• Self-motivation and a drive to achieve results
• Exceptional attention to detail and organization skills
• Adaptability and openness to change
• Receptiveness to feedback to improve performance
• Ability to regularly lift and move up to 25 pounds 
• Ability to stand for up to 10 hours at a time

Preferred Requirements:

• Experience working in retail back of house environment 
• Ability to read and write in English 
• Proficiency with Mac OS and Google Suite, and scanner technology

Compensation|Benefits|Perks

• Hourly base pay + incentive pay based on performance/ quota targets achieved
• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
• Employee Stock Purchase Plan (purchase stock at discounted rates)
• 401K (with company matching up to $1000)
• Medical, Dental & Vision Insurance
• Paid parental leave
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 9 Paid Holidays
• An hour of paid sick leave for every 30 hours worked
• Up to 40 hours of COVID-19 PTO is available to cover missed shifts following a positive COVID-19 diagnosis
• State of the art, climate-controlled warehouse facility

The expected hourly rate for this role is $15.50 - $16.25. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

GHR8367 #LI-TJ10 #LI-Onsite

 

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppa