Jobs and Careers

Customer Support Representative - Internet Services

Jacksonville, United StatesRemotefull_timeVerifiedPosted 4 Aug 2026

About the role

Are you passionate about helping others and solving technical problems? We're looking for motivated, customer-focused professionals to join our team as Customer Support Representatives. In this role, you'll assist customers with internet service questions, troubleshoot connectivity issues, and provide exceptional customer service while creating a positive experience on every interaction.

If you enjoy technology, problem-solving, and helping customers find solutions, we'd love to hear from you!

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Responsibilities

Answer inbound customer calls regarding internet services

Troubleshoot internet connectivity service issues

Assist customers with starting, transferring, moving, or disconnecting services

Schedule technician appointments when necessary

Process billing inquiries and collect payments securely

Research customer accounts to identify the correct services and provide accurate resolutions

Document every customer interaction in the appropriate systems

Update customer account information as needed

Navigate multiple systems while speaking with customers

Deliver professional, friendly, and efficient customer service on every call

Qualifications

1 year previous call center/technical or troubleshooting experience preferred

Excellent communication and active listening skills

Strong attention to detail and accuracy

Solid computer skills with the ability to navigate multiple applications and browser tabs simultaneously

Good troubleshooting and problem-solving abilities

Strong time management and organizational skills

The ability to remain calm and professional during challenging customer interactions

A willingness to learn new systems and technology

The ability to work independently in a remote environment while contributing to team success

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job