Director, Technical Consulting Services

We are seeking a Technical Professional Services Director to run a high-performing professional services organization that develops and delivers custom services and solutions across TR’s Tax, Audit and Accounting, Corporates and Legal Professionals businesses. This leader will directly manage a ~20-person delivery org with full P&L responsibility for a $7.5M services business, while also driving the development of repeatable, sellable custom solutions that extend our product platform for TR customers. This leader will also work directly with the Product Engineering and Service Management teams, engaging with and influencing the work of ~30 people.

This role sits at the intersection of Sales (pre-sales solutioning and scoping), Product/Engineering (solution feasibility and roadmap influence), and Delivery (implementation and custom build execution).

About the Role

In this opportunity as an Director, you will:

Key Responsibilities

1) Services Business & P&L Ownership

• Own the Professional Services P&L ($7.5M): bookings/revenue, gross margin, utilization, and delivery cost structure.
• Build annual delivery plan: hiring plan, capacity model, pricing/packaging recommendations, and revenue growth initiatives.
• Establish forecasting discipline: pipeline-to-capacity planning, services backlog visibility, and risk-based delivery projections.

2) Custom Solution Development (Sellable Solutions)

• Lead the creation of customer-funded custom solutions that are (a) commercially scoped, (b) technically sound, and (c) reusable where possible as accelerators/templates.
• Partner with Sales to shape deals: discovery, solution design, sizing/estimation, and SOW development (scope, assumptions, acceptance criteria, and change control).

3) Delivery Excellence (Implementation + Technical Execution)

• Own end-to-end delivery across implementations, integrations, data migrations, and custom builds.
• Implement delivery standards: project governance, QA, documentation, release/change management, and customer readiness.
• Drive consistent on-time/on-budget performance and strong customer satisfaction.

4) Leadership & Org Management (Team of ~20)

• Lead and develop a multi-discipline org (e.g., solution architects, technical consultants, integration engineers, quality engineers).
• Set clear role definitions, career progression plans, performance expectations, and coaching expectations.
• Build a culture of high accountability, learning, and customer focus.

5) Cross-Functional Partnership

• Partner with Product/Engineering and Service Management to:
  • Feed field learnings into roadmap priorities
  • Improve deployability/supportability of the product
  • Establish technical guardrails for customization and extensions
• Partner with Customer Success/Support to ensure clean handoffs, operational readiness, and renewal/expansion enablement.

6) Metrics, Reporting, and Continuous Improvement

• Manage and report on:
  • Revenue, utilization, realization, and backlog management
  • Delivery health (schedule variance, scope changes, defect escape rates)
  • Customer outcomes (time-to-value, CSAT/NPS, adoption metrics)
• Continuously improve tooling, templates, and methods to scale delivery efficiently.

About You

You're a strong fit for the role of Director if your background includes:

• 10+ years in Professional Services / Implementation / Solutions Delivery in a product-based B2B software or information services company.
• 5+ years leading managers and multi-discipline teams; experience leading organizations at ~25–50 people scale.
• Demonstrated ownership of services financials (budgeting, margin, utilization); P&L ownership strongly preferred.
• Proven experience scoping and delivering complex enterprise engagements:
• discovery → solution design → estimation → SOW → delivery → go-live
• Strong technical fluency in modern enterprise software concepts (APIs/integrations, data flows, security/compliance considerations, cloud deployment patterns).

Preferred Qualifications

• Experience creating repeatable packaged offerings (accelerators, industry templates, migration bundles, integration kits).
• Background in regulated / risk / legal / tax / financial services workflows (or similarly compliance-heavy enterprise environments).
• Familiarity with common PS operating models (time & materials, fixed fee, success-based milestones) and change control.

What Success Looks Like (first 6–12 mo