Senior Operations Manager

ABOUT LAWN CLUB
Lawn Club is an exciting competitive socializing destination in the Seaport, positioning itself as “New York’s 
Leisure Headquarters.” The massive 25,000 square foot venue features indoor and outdoor rentable 
gaming lawns, amazing cocktails, and a streamlined menu of tasty bites. Each rentable lawn includes 
popular lawn games, big-screen TVs, courtside F&B service, and dedicated “Lawncierges.” Lawn Club 
caters to a variety of audiences, from twenty-somethings to corporate event planners. 
ABOUT THE ROLE
We’re seeking a decisive, floor-forward Senior Operations Manager to operate as head of FOH. This role 
owns the end-to-end guest experience, drives daily operational excellence, and leads the FOH 
management team. The Senior Ops Manager ensures the brand is executed consistently, service standards are upheld, 
and operational priorities set by the company are delivered without fail. 
This individual is being intentionally developed for future GM readiness. That means taking ownership of 
labor strategy, core operating KPIs, FOH leadership performance, guest satisfaction outcomes, and cross departmental operational alignment. The AGM leads from the floor, elevates service standards, and 
reinforces a culture of accountability, professionalism, and hospitality. They are expected to think 
strategically, act with urgency, and deliver operational consistency across Lawn Club. 
THE IMPACT YOU’LL MAKE | ESSENTIAL RESPONSIBILITIES
• Oversee all aspects of daily FOH operations, including opening and closing procedures, cash 
handling, and end-of-day reporting.
• Maintain strong communication with the Events Sales Team and other departments to ensure 
success in an environment with a high volume of events.
• Lead the floor during peak periods, ensuring service choreography, guest flow, and team 
performance are tightly managed. 
• Own the FOH guest experience; anticipate and resolve guest issues with authority, urgency, and 
consistency, coach leaders on escalation protocols 
• Ensure compliance with all SOPs and health & safety standards (including DOH guidelines).
• Develop and own FOH service standards, staffing models, and operational plans to ensure 
seamless, high-quality execution across all service periods and events. 
• Create and maintain systems for scheduling, labor management, and event execution to optimize 
efficiency and labor costs. 
• Lead, coach, and hold FOH managers and supervisors accountable for performance, 
professionalism, and delivering consistent service quality. 
• Create operational plans and event execution strategy 
• Operate as the primary FOH partner for Events, Culinary, Beverage, and Sales teams to ensure 
alignment on execution, service flow, and guest experience. 
• Coordinate staffing, equipment, A/V needs, and vendor deliveries.
• Assist in the hiring, training, and ongoing development of FOH staff in collaboration with the 
leadership team.

• Delegate responsibilities and create a service-focused work culture that promotes retention and 
performance.
• Champion exceptional hospitality by actively engaging with guests, addressing concerns quickly, 
and creating memorable interactions.
• Uphold Lawn Club's brand values in every guest touchpoint - making sure every guest feels 
welcomed, taken care of, and celebrated.
• Maintain and update food and beverage equipment inventories, coordinate repairs or replacements 
of needed equipment.
• Assist with monthly F&B inventory processes and manage delivery schedules.
• Support all aspects of FOH floor management including Front Desk, Lawns, and dining areas as 
needed 
• Assist with creating and updating floor plans, daily deployment rosters, and shift notes 
• Attend and contribute to weekly BEO, ops, and leadership meetings 
• Ensure compliance with all company policies and training expectations as well as New York State 
and New York City laws and regulations
• Follow all company policies, procedures, and guidelines 
• Act with integrity to safeguard the company’s assets, reputation, and brand image 
• Perform additional duties and responsibilities as assigned
ABOUT YOU! | KNOWLEDGE, EXPERIENCE AND SKILLS
• 4+ years of experience in high-volume hospitality, entertainment, or events-driven environments in 
a supervisory or management capacity.
• Demonstrated ability to lead FOH managers and supervisors in dynamic, high-pressure service 
environments.
• Proven track record owning labor, service standards, and operational outcomes. 
• Strong ability to anticipate business needs, operational risks, resolve issues in real time, and lead 
service during peak periods. 
• Demonstrate