ED Financial Counselor | Germantown | Part Time | Evening Weekends

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
 

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
 

Obtains and records patients' personal and financial information as it is related to hospital admissions, patient scheduling or other registration functions in the Emergency Department to ensure that PAS KPI standards are met or exceeded as well as follows the Emergency Treatment and Active Labor Act (EMTALA) guidelines and MLH processes. Counsels patients and/or parties responsible for payment regarding payment responsibilities and options. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

 

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
Obtains and records patients' personal and financial information as it is related to hospital admissions, patient scheduling or other registration functions in the Emergency Department to ensure that PAS KPI standards are met or exceeded as well as follows the Emergency Treatment and Active Labor Act (EMTALA) guidelines and MLH processes. Counsels patients and/or parties responsible for payment regarding payment responsibilities and options. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Obtains and verifies patients’ demographic and financial information. Ensures all information is accurate and complete.
• Performs thorough insurance verifications, using TPL and COB guidelines, to ensure insurance issues are addressed. Verifies appropriate information via in person or telephone using regulatory guidelines & reconciles key insurance related fields for accuracy/completeness.
• Performs financial counseling process on all patients prior to service, which includes patient financial obligations, billing practices and establishing payment arrangements. Coordinates patient payment plans for self pay patients and assists with financial arrangement for patient care encounters.
• Explains financial responsibilities for services received, payment options and collection procedures to patients and/or parties responsible for payment.
• Uses tools to calculate appropriate “Point of Service” payments. Collects co-payments, pre-care deposits, consultation fees, outstanding balances, and other forms of account payments from patients.
• Analyzes patient insurance coverage, researches probability of coverage based on known criteria, and provides information for patients in need of financial assistance. Uses Third Party Payor Rules, Managed Care Guidelines, and Benefit Coordination guidelines while registering patient.
• Identifies problematic encounters and follows through as appropriate. Works with patient or patient representative to resolve issues. Escalates more complex or difficult issues to higher level only when necessary.
• Understands, applies, and supports departmental/hospital policies, procedures, and standards. Attends meetings, in-services and training sessions as required/requested.
• Performs other job functions as assigned or requested.

Education/Formal Training Requirements

• High School Diploma or Equivalent
• Associate's Degree

Work Experience Requirements

• 1-3 years Customer service
• 1-3 years Financial counseling
• 1-3 years Hospital registration

Knowledge, Skills and Abilities

• Knowledge of and experience using medical terminology.
• Knowledge of general business operations, scheduling, insurance and coding.
• Knowledge of data entry and general office procedures.
• General computer skills necessary to work effectively in an office enivornment.
• Strong critical thinking skills.
• Strong attention to detail skills.
• Strong customer service skills in person and via telephone or e-mail.
• Excellent organizational, verbal and written communication skills, including spelling and correct grammatical structure.
• Ability to perform basic mathematics.
• Ability to follow and apply insurance guidelines/requirements regarding Third Party Payors, Coordination of Benefits, and Managed Care contractual requirements.
• Ability to handle stressful situations.
• Ability to prioritize and manage multiple task simultaneously, and to effectively anticipate and respond to