Senior Vice President, Market and Business Insights, North America

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Vice President, Market and Business Insights, North America

Job Description Summary

The Services Business represents over a third of Mastercard revenues and is a key differentiator for Mastercard. Services uses our unique and proprietary data, technology, insights and expertise to deliver solutions that meet the needs of our customers. Services is critical for the sustained, long-term growth of Mastercard.

Our Services business focuses on delivering solutions along four main areas – Consumer Acquisition & Engagement, Security Solutions, Business & Market Insights and Open Banking.

Within the Services organization, this role covers the Business & Markets Insights organization in North America. The Business & Market Insights vertical is focused on creating, products and solutions for customers in the areas of Analytics, Insights, Business experimentation, and Payment Consulting & Innovation.  This team is accountable for ensuring we are growing our business in the region through thoughtful product road mapping within the region, influencing global product managers to ensure the solutions in region are effective and partnering with our sales and Client Services teams to bring value added solutions to market.



This role will dually report into the Regional Services Lead and the Global Head of Business & Market Insights.

Overview

This role is responsible for Regional Product Management of the Business & Market Insights solutions and products within our North American region. Responsibilities include:



Owning and driving P&L for all Solutions and products in North America in close coordination with Business & Market Insights business Global Product organization and the regional leads in the market.

Partnering with Marketing to develop product marketing plans and sales materials that takes into account the various segments in the NAM region

Determining and driving forward the product innovation agenda and product road map, including localization needs

Determining the commercialization and GTM strategy for the products and delivering holistic services solutions in the NAM market in close collaboration with the Business & Markets Insights leads

Managing the Studio Process in the region for new products launches

Understanding of competitive landscape and competing solutions

Ensuring successful sales of the product through Mastercard’s sales teams
Ensuring flawless delivery of the product and maintaining the highest standards of quality in our customer relationships

Collaborating with various leaders to ensure support and excitement for existing and new products / solutions



Candidates for this role will likely have answered ‘yes’ to the following questions: 

•  Do you have a track record of successfully managing a P&L?
•  Are you comfortable with rigorous and advanced analytics and innovation trends (e.g. AI)?
•  Do you have a background in building products and developing intellectual capital?
•  Do you have experience successfully leading teams and developing talent?
•  Are you motivated by working in a flat hierarchy and making broad contributions?
•  Are you interested in solving problems through technology and software?

Have you successfully launched and scaled products in a market taking into account target customers segments?





Role 

Ability to effectively build and prioritize the regional product road
map Innovative leadership to continue evolving our product suite and drive future success

Interface with Mastercard leadership across the organization to represent the suite of products and drive holistic solutions for the relevant customer segments

Provide expert sales support and ensure close