Service Superintendent

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.  

Are you ready to make your next career move to join our team and manage your own local service operations as our Service Superintendent for KONE Phoenix, AZ?   

• In your professional experience – has implementing and monitoring safety guidelines been your top priority for you and your team?  

• Do you take pride in providing learning opportunities for your team? 

• Are you successful in effectively managing a schedule and your team’s overall performance? 

• Are you able to collaborate with all levels of the organization to achieve business goals?  

• Do you have an appetite for learning and leveraging new technologies?   

  
If you answered a resounding YES to these questions, then we have an amazing opportunity for you!   

As our Service Superintendent, you will successfully drive the service business operations for your territory while working in collaboration with your customer and peers. Your mission is to promote a positive culture surrounded by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results. 

• Manage work of maintenance and repair projects.
• Supervise routes to determine best geographic and manpower qualifications to ensure minimum travel time.
• Supervise escalator clean downs and annual cracked step inspections.
• Review callbacks daily and assure mechanics are compliant with check out procedures.
• Complete quality audits and customer contacts weekly and complete appropriate forms.  Review information with the route mechanic.
• Conduct service meetings with technicians monthly.
• Review outstanding repairs with the Repair Supervisor to assure accurate scheduling and completion of all repairs.
• Review and approve all service time tickets for accuracy and invoices for vendor’s materials.
• Contact and update customers when units are shut down for repairs or parts.
• Provide coaching and feedback and development to direct reports

You wil