Bilingual Senior Family Support Advocate (Resource Center)

Job Details

Job Location: Resource Center - New York, NY 10030Education Level: Some CollegeSalary Range: $47,000.00 - $52,000.00 Salary/yearJob Shift: 9:00am to 5:00pm

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Isaacs Center focuses primarily on the needs of children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational.

 

Program Description: Goddard Riverside’s Resource Center program is located in Central Harlem. The Resource Center helps low-income individuals and family's access and receive entitlements, benefits, and resources.  The Resource Center also offers many services including benefits screening, financial counseling, legal consultation and referrals to support services in the community and city wide. The Whole Family 3 Gen program is an innovative pilot to support three generation families and households towards economic and social development using a person-centered, research-based approach. Families are self-defined as interdependent.

 

Purpose of Position:   To provide coordination and direct services for three generation families. As this is the first position hired to implement an essential organizational pilot program, tracking and articulating experiences is an important function and sharing lessons learned internally and externally. This team member will work closely with the Resource Center Program Director to ensure that lessons learned from the earlier 2-Gen pilot are carried forward into this new iteration.

 

Schedule: Monday through Friday 9:00 am to 5:00 pm (some evenings and weekends) 

 

Salary Range: $47,000-$52,000

 

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Roles, Responsibilities, and Essential Duties

Coaching and Case Management

• Conduct intake for low-income individuals and families by assessing motivation and participation readiness for the 3 gen program
• Refer clients to the Resource Center program for assistance with applying for benefits from local, state and federal agencies
• Interview clients to assess social service needs and make referrals, accordingly, including referrals to in-house, legal counsel and financial counseling as needed
• Serve as an advocate and a liaison between the clients and community organizations and government agencies
• Using the 2Gen coaching model, collaborate with families to develop goals and create family service plans to maximize self determination
• Provide 1-1 mentoring and goal setting specifically around goals related to promoting economic mobility which includes housing, budgeting, career and education, childcare, health care, and more
• Monitor, track, and support clients’ efforts to set and reach milestones and accomplish goals
• Maintain detailed case notes
• Collaborate with partners and colleagues to coordinate opportunities and pathways for participating households

 

Outreach and In-reach

• Maintain communication with Goddard Riverside and Stanley Isaacs staff and programs to recruit potential households and coordinate services
• Provide presentations as needed to introduce program services.
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