Manager, Commercial Installation and Repair

Description

Manage Installation and Repair commercial services activities of the organization working through subordinates or through personal projects.  

Duties and Responsibilities:

• Develops and implements strategic plans related to ensuring that our customers receive the best experience during installation and repair as possible, and to accommodate corporate goals.  
• Manages daily activities and sets performance goals accordingly.  
• Review service orders and performs trouble ticket analysis.  
• Directs staffing, training, and performance evaluations to develop staff. 
• Assigns work and tasking priorities as necessary to meet departmental KPIs (key performance indicators).  
• Prepares and delivers operations presentations as required.  
• Analyzes and controls expenditures of division to conform to budgetary requirements.  
• Prepares periodic operational reports depicting achieved service levels.  
• Recommends or approves budget, expenditures, and appropriations for the department. 
• Performs other related duties as assigned to ensure the effective operation of the department. 

Requirements

What you will need:

• Bachelor’s Degree in Telecommunications or related field OR, five-plus years’ experience in the field operations.  
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures. 
• Must be able to collect, manipulate, and distribute data for effective root cause analysis. 
• Requires discretion regarding sensitive company information regarding client lists. 
• Must have the ability to work independently and with others and have strong problem-solving and communication skills.   
• Ability to develop and train a technical field force. 
• Must possess excellent oral and written communication skills 
• Requires an understanding of OPEX and CAPEX as they relate to field operations. 
• Must be Goals and results-driven  
• Must have experience in face-to-face customer interactions. 
• Must possess an above-average skill level in the MS Office suite of products (Word, Excel, and PowerPoint) 

Additional Qualifications Desired:

• Previous tier II level management experience is a plus. 
• Experience in Head End operations as it relates to content delivery. 
• Experienced in P&L responsibilities a plus 
• Must be familiar with the methods and procedures for installing, documenting, operation and maintenance of customized data and telecommunication network solutions ranging from Network Infrastructure Engineering, Network Security, 802.11 Wireless, Voice over IP, Metro-E, Wi-Fi and Managed Wi-Fi, Complex Network Configurations, Technical Support, and Training 
• Knowledge of the broadband technologies with proficiency in installing, troubleshooting, and maintaining Fiber Optic, Wi-Fi, and private line services methods and procedures 
• Must be familiar with advanced working knowledge and proficiency in troubleshooting and working with Ethernet networks, TCP/IP connections, routing protocols, Wi-Fi, VOIP Codec’s practices and procedures. 
• Must possess a high school diploma and a valid driver’s license. 
• Working knowledge of AC/DC theory as it applies to telecommunications. 

BENEFITS:

• Health & Wellness: Gain peace of mind with comprehensive medical, dental, and vision insurance coverage from day one. Plus, take advantage of company contributions to HSA/HRA accounts and an FSA plan to cover your healthcare expenses.
• Work-Life Balance: Recharge and rejuvenate with up to 20 days of paid time off in your first year, ensuring you have the flexibility to enjoy life outside of work.
• Financial Security: Competitive salary and benefits package. Including short term and long-term bonus plans. Plan for your future with our generous 401(k) matching program, featuring immediate vesting. Additionally, safeguard yourself and your loved ones with company-paid life insurance and voluntary options for dependents, along with company-paid short-term and long-term disability plans.

ADDITIONAL PERKS:

• Tech Advantage: As a part of our team, you'll also enjoy free Clearwave Fiber services if you reside within our service footprint, keeping you connected and productive.
• Support & Assistance: Access our Employee Assistance Plan and 24/7 Health Advocate services at no cost to you, ensuring you have the support you need, whenever you need it.
• Referral Rewards: Benefit from our Employee Ref