Senior Product Manager - Fraud Expert

Join Vonage and help us innovate cloud communications for businesses worldwide!

Why this role matters:

Communication fraud expert involves investigating and preventing fraudulent activities within Communications networks, including identifying fraud patterns, analyzing data, and implementing fraud prevention measures. Specific to Wireless Telecommunication Networks and all communication channels for Wireless Telecommunications.

Your key responsibilities:

•  Investigate Suspicious Activity:
  Conduct thorough investigations into suspected fraud cases, including fraudulent account takeovers, unauthorized usage, and fraudulent billing. 
• Analyze Data:
  Analyze Communications data and transaction records to identify fraud patterns, anomalies, and risky behaviors. 
• Develop and Implement Fraud Prevention Measures:
  Contribute to the development and implementation of fraud prevention strategies, policies, and procedures. 
• Stay Informed:
  Keep abreast of the latest fraud trends, technologies, and regulatory changes in the Communication (wireless) industry. 
• Collaborate with Stakeholders:
  Work with internal teams, law enforcement, and other organizations to investigate and resolve fraud cases. 
• Report Findings:
  Prepare detailed reports of investigation findings and recommendations to management. 
• Monitor Fraud Risk:
  Monitor fraud risk indicators and alert systems to detect potential fraud. 
• Train Others:
  Train other employees on fraud detection and prevention techniques.

What you'll bring

Required:

• Relevant Experience:
• Bachelor's degree in a related field (e.g. finance, criminology, economics)
• 2 years experience in …fraud investigation or analysis, proactive risk assessment and risk management of communication security.  
• Proficiency in data analysis and reporting tools.
• Previous experience in people management
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Knowledge of current fraud trends and practices.
• Ability to maintain confidentiality and exercise good judgement
• Proficiency in Microsoft Office and data analysis tools (e.g. SQL, Tableau) etc.
• Strong Analytical Skills:
  Ability to analyze large datasets, identify patterns, and draw conclusions. 
• Investigative Skills:
  Ability to conduct thorough investigations, gather evidence, and present findings. 
• Knowledge of Telecommunications:
  Understanding of telecommunications networks, fraud schemes, and fraud prevention techniques. 
• Technical Skills:
  Proficiency in using fraud detection tools, data analysis software, and databases. 
• Communication Skills:
  Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders. 
• Problem-Solving Skills:
  Ability to identify and resolve complex problems related to fraud prevention and detection. 

Experience we consider a plus:

• Certifications:
  Certified Fraud Examiner (CFE) or similar certifications are preferred. 

How you’ll benefit:

• In addition, to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

#LI-RV1

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and commu