System Manager - Broward County, FL

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

It’s not just about having the right technology, it’s about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 95 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future.

Motorola Solutions is looking for an experienced and growth-minded System Manager to lead and oversee the operations of the Broward County system. This position is challenging, yet extremely rewarding. The ideal candidate must be a positive and energetic leader who is experienced in training, managing and mentoring staff, as well as being fully capable of ensuring the efficiency of business operations from marketing to service. Interpersonal skills and leadership capability are paramount; as great teamwork is vital to Motorola Solutions’ success. The candidate must also be able to identify new business opportunities, while ensuring the profitability of the Center’s current activities.

Job Description

• The System Manager is the Customer's primary point of contact within Motorola Solutions and acts as the communications consultant and manager of contracted services.
• The System Manager serves as the primary liaison who will work closely with the Customer, Systems Support Center, Dispatch Operations, Product Groups, the Factory, System Engineering, System Integration, the Field Service Organization, the Service Support Network, third party contractors, the local service provider(s) and other vendors. 
• The System Manager is responsible for ensuring that the Terms and Conditions of the warranty/service contract are met. This may include but not be limited to: System Administration Service, Inventory Management Service, Configuration Management Service, Site Management Service, User Support Service, Vendor Management, Operational Assessment, and System Planning Service.

• Coordinate service activities and ensure compliance to contract. 

• Ensure compliance with response/restoration time commitment. 

• Remotely diagnose system failure and facilitate call management as applicable. 

• Manage Emergency Service efforts and escalation procedures as needed. 

• Provide analysis, recommendations and fault diagnostic information to the Customer to achieve Best-in-Class system performance and utilization. 

• The System Manager will be proactive in managing the resources available to sustain optimal up-time, five-nines system availability and maximum beneficial use of the radio system.

• Regularly review service information and quality reports generated by the system service database to determine an ongoing course of action.

• Aware of all solution offerings in our portfolio, be capable of educating the customer in those offerings and have the foresight to engage sales and engineering to package the appropriate solution to meet the customer’s needs

• Full responsibility for managing the daily operations of the MSI FSO Team in Broward County, FL.
• Develop and maintain customer relationships, while providing excellent customer service and building trust
• Maximize current maintenance contracts and all other reoccurring revenue
• Be the highest source of information , inventory/product-knowledge, concerns, and work process matters for both employees and customers
• Build and maintain professional relationships with key work partners across Motorola Solutions, and third party vendors for achieving timely business objectives
• Plan collaboratively to solve day-to-da