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Lead Customer Experience Specialist
Northwest CenterNew York City, United Statesfull_timeVerifiedPosted 4 Nov 2025
💰 $80,260/yr($67,460/yr – $80,260/yr)
About the role
Our Customer Service Specialist operates as the face of our community fruit stand, where they hand out free fruit to the NYC community and create an unforgettable atmosphere that keeps guests coming back for more. Ready to lead with energy and make an impact? As our Lead Customer Experience Specialist, you'll assist in the training, inspiring and leading two part-time Customer Experience Specialist to provide outstanding customer service daily to everyone who stops by the fruit stand. Whether you're rolling out new updates, tackling challenges, or embracing change, you'll be at the heart of a dynamic and fast-paced environment. If you’re ready to lead, innovate, and thrive in a role that never slows down—this is the opportunity for you! Location: New York City, New YorkStarting Hourly Wage: $33.73 per hour | Full Hourly Range: $33.73 - $40.13 per hour
Schedule: Full-time, 40 hours a week with flexibility to work Monday - Friday between 7:15 am-3:45 pm
What we can offer:
Schedule: Full-time, 40 hours a week with flexibility to work Monday - Friday between 7:15 am-3:45 pm
What we can offer:
- Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
- 17 Accrued Paid Time Off Days Annually
- Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
- Retirement 401(K) with a company match
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program including six free therapy sessions per year
- Opportunity for career development with our NWC Mentorship Match program
- Physical Wellness Reimbursement Program - $25/month
- Student Loan Contribution Program - $50/month
- Commuter Allowance - $127/month
- Pet Insurance Discount Program
- Arrive on time in provided uniform, ready to work.
- Assist with set-up and tear-down of the fruit stand.
- Greet all visitors warmly and professionally—always providing a 5-star experience.
- Play work-appropriate music during operating hours.
- Unload and separate fruit into stand crates; remove any packaging.
- Keep fruit crates full, clean, and well-organized throughout the day.
- Sort out bruised/damaged fruit for compost; monitor and empty compost bin as needed.
- Track daily metrics (distribution, compost, carry-over, etc.) in provided software.
- Note and report public feedback, questions, or concerns.
- Memorize and share fruit facts and FAQs with visitors.
- Decorate the stand for holidays and special events with approved designs.
- Escalate issues (e.g. media presence, safety concerns) to Supervisor promptly.
- Follow daily timelines and respond to unexpected needs.
- Maintain public safety and follow security protocols if issues arise.
- Weekly check-ins with Supervisor on projects and operations.
- Communicate team updates, feedback, and concerns to leadership.
- Order fruit daily and report delivery issues.
- Lead shifts at public events, when available.
- Serve as first point of contact for deliveries or operational issues.
- Ensure all team members follow policies and standards.
- Train new hires and support ongoing staff development.
- Model and encourage excellent customer interactions.
- Conduct monthly inventory of uniforms and stand supplies.
- Assist with new stand launches and fruit redistribution.
- Provide feedback to improve operations and processes.
- Support broader team projects (e.g. storeroom, data entry).
- Distribute, collect, and store seasonal décor kits.
- Perform other duties as assigned.
- 1 year of customer service experience with roles working with community engage
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