Service Contract Sales Coordinator

ATS Scientific Products is searching for a Service Contract Sales Coordinator to join the team!

 

This is a key position responsible for the selling of new Contract and Service Products Sales, for both current accounts and finding new accounts and relationships for the different brands within Scientific Products for both the US and ROW.

• Quoting new contract and product sales for both new and existing customers.
• Lead generation, cold call, direct email, and performing other lead generation activities.
• Monthly reporting of monthly sales, quoting renewals and possible new opportunities.
• Ensure customer satisfaction with response time and accuracy.
• FSM & Syspro entry and clean up for all customer communication and quotes/contract sales.
•  Internal communication and relations with Service & Customer support to ensure customer satisfaction. 
• Give accurate sales forecasting (weekly and even daily)
• Utilize available CRM tools to research accounts and detect new business opportunities.
• Define and report KPIs to measure initiatives’ success (renewal rates, etc.).
• Partnerships with other company stakeholders to implement continuous improvement in sales process.
• Support strategic initiatives for Service Sales development. 
• Work with Service Managers in countries – Liaison for contracts/service portfolio negotiation.
• Work with Customer Service and Delivery – Operations to identify and support the implementation of new outbound Service initiatives.
• Traveling occasionally for significant quotation values and key accounts.

QUALIFICATIONS  
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous Sales & quoting experience.
• Excellent computer and communication skills on and off camera.
• Decision-making
• Stress tolerance
• Be knowledgeable about the product, willingness to attend training courses and watch training product videos as available and requested.
• Identify prospective customers, lead generation and conversion.
• Contact new and existing customers to discuss needs.
• Emphasize the features of products to highlight how they solve customer problems.
• Answer questions about the products.
• Negotiate prices and terms and prepare sales agreements.
• Collaborate with colleagues in many different sectors.
• Maintain contact lists and follow up with customers to continue relationships.

EDUCATION and/or EXPERIENCE 

• Business degree 5+ year related professional Sales qualifications.
• Technical & communication sales skills.
• Proven experience in customer service communication and relationships.
• Relevant product and Industry knowledge. 
• Experience with relevant software applications as applicable

 

LANGUAGE SKILLS 

• English 

 

MATHEMATICAL SKILLS 

• Basic Sales mathematical skills
   

REASONING ABILITY 

• Excellent written and verbal communication skills
• Organization and planning 
• Problem analysis and problem-solving
• Information management
• Acquire and maintain a knowledge of the internal business areas / segments and relevant products
• Develop and maintain relationships to his/her Service Sales colleagues, Technical Service members, Customer Care Team 
• Develop and maintain relationships with all Network (internal, Sales, Marketing, Technical Services, and Business Unit) 
• Persuasiveness
• Adaptability
• Innovation
• Judgment
• Decision-making
• Stress tolerance

Work Environment

Work environment hybrid/remote, team player.  Must be able to work onsite as needed with one day prior notice.
Traveling may be required occasionally for significant quotation values and key accounts.
 

All employees have the responsibility to work in a safe manner and report any health, safety or environmental concern to their manager or supervisor in a timely manner.

Employee responsibilities for Health, Safety and Environment include:

• Work in compliance with divisional health, safety and environmental procedures
• Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods
• Report any unsafe conditions or unsafe acts 
• Report defect in any equipment or protective device
• Ensure tha