Global Senior Director Patient and Community Engagement

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.com

At Convatec, we’re transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other. We’re aiming for nothing short of excellence. Join us on our journey to #ForeverCaring as a Global Senior Director Patient and Community Engagement, and you’ll do the same.

 

ABOUT THE ROLE:

The Global Senior Director of Patient and Community Engagement is an innovative marketing leader with a strong track record of building brands and accelerating growth. Demonstrated expertise in creating business growth strategies based on strong patient and health care provider communities’ engagement programs.  

 

The Global Senior Director of Patient and Community Engagement will be a critical role and visible leader within the Ostomy Care Global Marketing Team, leading, planning and executing consumer strategies including patient program excellence and overall customer experience that is built and scaled globally.  This individual will lead a team of marketers, directly and through matrix relationships, charged to educate and activate patient and health care provider (HCP) audiences for Convatec. Through these efforts, this leader will lead design and implementation of the consumer launch roadmap, and through this plan improve community and consumer education, understanding of best care alternatives and coordination of the me+ program delivery through service and support solutions.  

This position is responsible for establishing strategic direction through analysis of insights to drive key strategic choices.  More specifically, this position will focus building and scaling the me+ program globally with the intention to increase its value and awareness among both patients, caregivers and health care providers.  They will lead the launch of program development campaigns, as well as drive a clear customer experience strategy and solutions that crosscut audiences.  

The me+ programme is one of the ways Convatec delivers on its commitment of forever caring for both patients and healthcare professionals. It’s designed to support a patient’s journey from hospital to home with a personalised continuum of care. The me+ programme is core to our commercial model and customer experience globally. 

• Leading the development of strategies, messaging, and resources for patients and caregivers that deliver against overall business objectives 
• Leading a clear vision for overall customer experience, through strong collaboration with our me+ teams around the world, medical affairs colleagues, and other cross-functional teams.  
• Guiding the