Senior Manager, Program Delivery, Omnichannel Services & Solutions

Why Patients Need You

Technology impacts everything we do. Pfizer’s digital and ‘data first’ strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives.

What You Will Achieve

The Omnichannel Services & Solutions (OSS) team provides delivery services for all Pfizer Business lines in the areas of external Digital engagement channels, including web, mobile and social. As such this role will have responsibility for setting up and managing execution of large & complex programs of work that could include delivery of one or more services, along with responsibilities in working with Client Partners and business clients providing subject matter expertise and consultation on all aspects associated across all services in our catalog including focus on holistic use of those services in support of Omnichannel marketing campaigns.

This individual will be serving as a senior delivery lead that leads/manages multiple projects via onsite/offshore project managers, solution architects, development vendors and strategic partners. The solutions delivered will be built on the Pfizer standard web publishing platforms as well as a range of emerging UI/UX, backend and mobile development technologies. The individual will be serving as the lead on the North America Digital website delivery team.

This individual will be accountable for one or more large/complex programs and/or services/tools as part of the role.

The ideal candidate will bring technical knowledge, subject matter expertise in Content Management/Delivery technologies, and show world class leadership in the areas of agile, customer, and user experience to accelerate and enhance our ability to deliver engaging and valuable experiences to our most important interactions.

This is a critical and high-engagement role where excellent interpersonal skills in combination with the passion and experience in delivering digital solutions will directly drive our solution roadmaps and help grow our digital marketing capabilities. Pfizer is accelerating the use of digital technology across our entire commercial and non-commercial business areas.  We need people with excellent work habits and technical skillsets that can work independently in a fast-paced environment and deliver on the promise of digital.

The Omnichannel Services & Solutions (OSS) are a key enabler of Pfizer's business unit strategies in 2023 and beyond. Be a part of this innovative team, enhance your career, while helping drive these technology priorities for Pfizer.

Responsibilities by focus areas:

Omnichannel Marketing Technology:

• The successful candidate must have a deep understanding of technical solutions & concepts that pertain to Commercial Marketing and/or business processes as applied to external-facing websites and mobile apps.

• Serve as a Digital Omnichannel Subject Matter Expert (SME) engaging the Digital Client Partners and marketers throughout their campaign lifecycle. 

• Facilitate the execution of Omnichannel marketing strategies and tactics through established Digital solutions.

• Client-Facing Service Delivery role requiring business skills to meet with business stakeholders, create and manage the delivery of digital assets using a pool of vendors.

• Exhibits business expertise and an understanding of the external marketplace and customer requirements.

Program Delivery Management:

• Ability to serve as an engagement lead throughout the lifecycle of the program/project providing the necessary oversight to ensure successful delivery.

• Ability to initiate and manage multiple large & complex projects simultaneously

• Portfolio and program management for each services project including budget, task tracking and communication to stakeholders

• Sets objective for and manages multiple projects / ongoing work activities of moderate to high complexity projects within the department typically involving cross-functional activities

• Manages technological and financial resources – sometimes direct and sometimes in a matrix structure.

• Escalation Management adhering to SLAs.

• Develop project plans, specifying goals, staffing, scheduling, risks, contingency plans and allocation of available resources.

Technical Expertise:

• Solid understanding of web & mobile solution architecture and technical analysis including understanding of technical challenges and recommend technologies and