Delivery Assurance Manager

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Our National Consulting Operations team is expanding and seeking to add a Delivery Assurance Coach.  The Delivery Assurance team assists clients with project delivery. Successful project delivery requires adherence to proper project management techniques and assessing overall solution health. The Delivery Assurance team assists project teams with identifying potential delivery risks and defining mitigating strategies. The Delivery Assurance Coach will have a broad consulting and delivery background, along with the ability and desire to coach and mentor others.

Responsibilities:

• Provide independent and objective project oversight
• Ask the right questions to recognize and guide early detection and response to project risks and issues to minimize project delivery problems
• Conduct monthly project review meetings with Project Managers (PM’s) and Engagement Leaders and update the DA Dashboard
• Guide project teams and ensure the PM’s and Architects understand project status (including financials) and solution health and readiness
• Conduct targeted project reviews as needed for complex and/or troubled programs and projects including meeting with the Client as required to gather their input and provide readouts on project status and solution health and readiness
• Offer knowledge and expertise to help teams develop and improve skills and apply best practices
• Enhance delivery performance to deliver improved results
• Offer advice and guidance to Project Teams, RSM Management and Client Teams
• Build trust and collaboration
• Facilitate difficult conversation and management intervention
• Deal confidently with complex business and technical problems
• Anticipate problems and provide solutions for both the client and RSM teams
• Review SOW’s, weekly status reports and project execution metrics, project plans, key milestones, financials (i.e. Walk through Actuals, ETC, EAC, Variance), and assess project status using standard metrics
• Assist with architecting and building out processes and leveraging newer digital technologies to continually improve the DA function

Required Qualifications:

• Bachelor's degree in management information systems, computer science or accounting
• 7-10 of related work experience as a Program or Project Manager on complex engagements
• Experience leading at least one complex project, ideally 9+ months in length
• Broad IT expertise and/or business led digital transformation experience including working knowledge of financial and ERP systems, technology infrastructure trends, governance/management and internal controls
• Strong communication, presentation, project management, and business development skills
• Strong writing, research and analytical skills
• Strong self-motivation with the ability to work in a dynamic, time-sensitive environment with varying deliverables and changing requirements
• Demonstrate a strong sense of leadership
• Deal confidently with complex business and technical problems
• Results oriented, “hands on,” action oriented
• Highly respected leader of teams
• Encourage others to strive for continuous improvement
• Ability to confidently deal with complex business and technical problems
• Rapidly establish credibility at all levels within RSM
• Possess the highest level or professional and personal honesty and integrity

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; ag