Customer Service Coordinator

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales career? Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as Customer Service Coordinator to ensure efficient and smooth daily operations.

In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model.  NO CONSTRUCTION EXPERIENCE REQUIRED! Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey. 

Here is just some of what we have to offer:

• Competitive pay ranging from $20-24 per hour
• Health insurance
• Vacation
• Performance bonuses
• Flexible scheduling
• Advancement and growth opportunities
• Regular pay reviews
• Plus more!

Job Responsibilities

As a Customer Service Coordinator, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen/handyman. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.

Customer Service & Scheduling

• Serve as the first point of contact for incoming calls, following the company’s Call Blueprint to ensure quality service.
• Respond to emails promptly, addressing customer inquiries and concerns.
• Adjust schedules as needed to accommodate job extensions or customer requests.
• Resolve customer service issues in a timely and professional manner.
• Utilizing our dispatching & schedule management software (ServiceTitan)
• Returning customers calls as needed and following up with past customers
• Provide accurate price estimates and explain our services Schedule and coordinate jobs with technicians 
• Create, send, and manage invoices 
• Collect payments and process transactions 
• Keep detailed and organized customer records 
• Deliver friendly, professional customer service every day

Assist in Operational Admin Duties as needed

• Posts all receipts to Quickbooks.
• A/P - Keeps track bills & schedules payments or prints checks for Owner to sign.
• Filing.
• Monitor & order office supplies & marketing supplies as needed.
• Prepare daily bank deposits.

Required Skills and Qualifications:

• Proven experience in office management, bookkeeping, and retail operations.
• Proficient in retail computer systems and related software.
• Ability to work collaboratively and build strong relationships within the team.
• A genuine commitment to delivering outstanding customer service.

 Job Requirements

We are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet. 

Specific qualifications for the role include: 

• High school diploma or GED
• Comfortable with sales
• Adaptive to technology
• Strong customer service skills
• Great multitasking and prioritization skills
• Exceptional communication skills
• Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus 
• QuickBooks Online or other accounting knowledge, a plus 
• Customer-facing experience, a plus
• ServiceTitan experience is a major plus

Build fun and rewarding career with an industry leader!

Apply now! Compensation: $20.00 - $24.00 per hour

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