Restaurant Server
Trailborn Hotels & ResortsAbout the role
ABOUT OUR ROLE
As a customer-focused Server, you will take food and beverage orders from guests, serve items, maintain guest satisfaction, take payments and respond to complaints and/or concerns of guests.
ABOUT OUR VALUES
We believe in guiding the adventure, saying yes to possibilities, and working together as one team. With excellence at our core and a touch of magic in every detail, we create experiences that are authentic, elevated, and unforgettable.
ESSENTIAL
FUNCTIONS
- Maintain thorough knowledge of the menu, ingredients, alcoholic and non-alcoholic beverage offerings, correct glassware, and garnishes.
- Greet, welcome, and acknowledge all guests in accordance with company standards.
- Set tables according to service standards and maintain cleanliness of work areas, china, glassware, and equipment throughout the shift.
- Serve food and alcoholic beverages to guests, answer menu and beverage questions, and process orders in the POS system promptly.
- Communicate special requests, allergies, and dietary needs to the kitchen accurately.
- Check in with guests during service to ensure satisfaction; anticipate and address service needs.
- Accurately present checks, process payments, and thank guests with genuine appreciation.
- Maintain knowledge and proper use of equipment, including cleaning procedures; operate equipment only as intended.
- Communicate with the kitchen on menu questions, product availability, wait times, and order changes.
- Assist team members by running food, bussing tables, and restocking when possible.
- Complete closing duties, including restocking items and securing service areas.
- Maintain a clean, professional uniform and appearance at all times.
- Support the team by developing positive relationships and working toward common goals.
- Adhere to quality, safety, and service standards at all times.
- Perform other reasonable duties as assigned by supervisors.
QUALIFICATIONS
Required
- Meets minimum legal age to serve alcoholic beverages.
- Ability to work quickly and efficiently in a fast-paced environment while maintaining attentive, friendly, and high-quality guest service.
- TIPS certification (or ability to obtain within 90 days of hire).
- Strong attention to detail, commitment to quality, and ability to follow directions thoroughly.
- Excellent communication skills in English (verbal, non-verbal, and written).
- Ability to perform basic arithmetic and handle POS transactions accurately.
- Professional demeanor with a positive attitude and strong work ethic.
- Ability to remain calm, prioritize tasks, and solve problems effectively in a fast-paced environment.
- Ability to maintain confidentiality of guest and company information.
Preferred
- Previous experience as a restaurant or banquet server in a high-volume setting.
- Knowledge of basic cocktails, wine varietals, and beverage service standards.
- Strong teamwork skills and ability to work with minimal supervision.
- Well-organized and able to multitask while staying focused.
PHYSICAL
REQUIREMENTS
- Stand, walk, and move quickly for extended periods (up to 8–10 hours per shift).
- Lift, carry, and transport up to 30 lbs. (trays, bus tubs, beverage cases).
- Frequent bending, stooping, reaching, and carrying service items.
- Manual dexterity to handle glassware, flatware, and POS equipment.
- Ability to work in a fast-paced environment while maintaining attention to detail.
SCHEDULE
Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.
PAY RATE
$10.00 + tips
JOB STATUS
Regular, Seasonal, Full-Time or Part Time
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