Food Runner

Seamark Seafood & Cocktails

Opened April 2024 at Encore Boston Harbor, Seamark will offer a contemporary interpretation of New England's timeless seafood dining experience, boasting a bounty of elevated favorites and featuring the freshest pier to plate fish, lobster and shellfish available. 

POSITION SUMMARY

Food Runners interact with guests, fellow employees, and supervisors in a polite, courteous manner to ensure excellent service is the result of every interaction. Food runners deliver all food menu items and accurately describes them to the guests.  Food runners are a liaison between the front of house staff and chefs.

PRIMARY RESPONSIBILITIES

• Familiarizes with service standards for the restaurant, especially table setups, beverage service and pre-busing of tables.
• Cleans and resets tables in accordance with established procedures and sanitation guidelines.
• Stocks all mise en place before, during and after service to ensure that the service team has all the tools necessary to fulfill their roles.
• Performs immediate cleaning function of the restaurant, floors, carpet, and service stations during business hours and when in the interest of preserving the guest experience.
• Performs customer service duties as assigned such as bread service, water and non-alcoholic drink service, coffee and tea service, replacement of silverware between courses amongst other things. Communicates with host for seating needs and any guest service issues.
• Works closely with the chef to prepare all garnish, underliners, and special plating setups.
• Must have intimate familiarity with all menu items to ensure items that leave the kitchen are prepared accordingly and presented as planned.
• Transports all food items from the kitchen to the guest both through hand-carried technique or with trays when appropriate.
• Organizes and polishes plates and serving utensils in the expeditor station. Explains in detail all food items to the guest.
• Monitors and ensures cleanliness of all place settings, tabletops, seats, and floor.
• Leaves money or guest checks on tables.
• Polishes glassware, silverware, and china.
• Works with safety as a priority and follows department and company safety standards.
• Stock and maintain side stations.
• Check all silverware for cleanliness, defective pieces.
• Ensure all dishes match the dupe including modifiers and special requests.
• Check quality of plate presentation and garnish as necessary.
• Communicate with wait staff regarding guest requests.
• Set up the line for service of each meal period.
• Complete opening/closing & weekly side work duties.

OUR IDEAL CANDIDATE

Experience, Education, & Certifications

• At least 2 years working as a Food Runner in a high volume, fine dining restaurant.

Skills

• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, or dividing.
• Ability to effectively deal with internal and external customers and staff, some of whom will require elevated levels of patience, tact, and diplomacy.

Physical Demands

• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability t