Clinical Business Operations Specialist

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The Department of Physical Medicine and Rehabilitation is currently seeking a full time Clinical Business Operations Specialist to work in Miami. The Clinical Business Operations Specialist serves as a lead to Clinical Business Operations Representatives and facilitates the prompt resolution of highly complex problems related to pre and post care that arise in daily clinical operations. The incumbent performs administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Specialist assists patients in a courteous, efficient, and professional manner and ensures adherence to divisional and departmental service standards.

CORE REPONSIBILITIES

• Assists the department in managing expectations surrounding pre and post patient care.

• Provides guidance and support to Clinical Business Operations Representatives and assists with training and continuous improvement. 

• Obtains or reviews all patient demographic information, insurance information and referral numbers.

• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.

• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.

• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.

• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.

• Provides coverage for responsibilities of co-workers when assigned or as need arises.

• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.

• Maintains confidentiality of all information.

• Adheres to University and unit-level policies and procedures and safeguards University assets. 

• Provides operational support to the Department Administrator, identifying areas for optimizing efficiencies, and enhancing service to our patients and other stakeholders. 

• Collaborates with the Department Administrator and operational leader to respond to leadership requests regarding the clinical mission. 

• Responsible for creating, analyzing, and disseminating monthly clinical operational key performance indicator reports.

• As part of the analysis process, providing department leadership with strategic initiatives to enhance clinical performance and operational efficiencies. 

• Hires, trains, counsels, and terminates support personnel including but not limited to: Approves bi- weekly time documents, Completes yearly performance evaluations. 

• Continuously evaluate and improve system processes, ensure that new and current employees attend 

• UChart, managed care and other training courses related to practice operations. 

• Solves difficult payment and associated business office problems. Audits problem accounts. 

• Resolves problems relating to patient financial services. 

• Act as liaison for the department with UHealth Connect and Clinic Managers to ensure that the department's requirements pertaining to appointment scheduling and professional billing insurance verification are met. 

• Assist faculty members on an as needed basis on front end issues and all their clinical issues. 

Coordinate and supervise daily clinical activities for our clinic locations, which include: 

a. Ensure that the master schedules, appointment scheduling, cancellations and rescheduling of 

all clinics are properly handled per University policy. 

b. Resolve problems encountered by the staff pertaining to