Senior Manager, Client Retention- Heavy Duty & Office Equipment

Work Location:

At Profit Recovery Partners (PRP), we believe that collaboration and innovation thrive when we're together. This position is fully onsite at our Santa Ana office, allowing for real-time teamwork, immediate problem-solving, and a strong sense of community among our team members.

Who You Are:

You are a strategic thinker and expert in your field who thrives in a fast-paced consulting environment. You enjoy diving deep into complex problems, developing innovative solutions, and driving value for clients. Your knowledge spans vendor negotiations, industry best practices, and process optimization, and you're passionate about using your expertise to impact Fortune 1000 clients.

A seasoned professional with expertise across a diverse range of corporate services and operational support functions. Areas of specialization include:

• Claims Processing – Specializing in optimizing front-end processes, including patient access, insurance verification, and pre-authorization to ensure clean claims and accelerated reimbursements.
• eDiscovery – Contract review and negotiation, with deep expertise in identifying key legal and compliance risks, managing review workflows, and aligning contract terms with regulatory and client requirements
• Heavy Duty Equipment – Focus in contract structuring, fleet utilization, and cost optimization to maximize equipment ROI and ensure compliance with industry safety and leasing standards.
• Library & Information Services – Specializing in analyzing case law, statutes, and regulatory materials to support litigation strategy, contract interpretation, and risk assessment across diverse practice areas.
• Office Equipment – Optimizing print environments through fleet management, cost control, security compliance, and workflow automation to enhance operational efficiency.
• Outsourced Services – Outsourced copy and mail labor services, specializing in vendor management, service level optimization, and process improvement to ensure timely, secure, and cost-effective document handling and distribution.
• Record Retention & Shredding – Specializing in compliance-driven records management, secure chain-of-custody protocols, and cost-efficient solutions for document retention, retrieval, and certified destruction
• Research & Information Services – Optimization of platforms for competitive analysis, trend monitoring, and strategic decision support through actionable data insights.
• Waste Services – Building sustainable waste management solutions, regulatory compliance, and optimizing collection and disposal processes to reduce environmental impact and operational costs

This SME brings a strong focus on operational efficiency, regulatory compliance, and cost-effective service delivery, supporting both core business functions and strategic initiatives.

What You Will Do:

• As the subject matter expert, your role will be focused on creating additional value to existing accounts/clients/projects. 

As it relates to creating additional value, some of your responsibilities will include, but are not limited to:

• • Analyzing client infrastructure, vendor contracts, and pricing structures to identify cost-saving opportunities
  • Collaborate cross-functionally to develop solutions tailored to client needs
  • Leading complex negotiations with vendors to secure favorable terms on behalf o