Scheduler/Physical Therapy Aide

EQUAL EMPLOYMENT OPPORTUNITY

Race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate shall not be a factor in employment for this position. Due to the nature of hospital services, it may become necessary to work extended hours.

POSITION SUMMARY

Under the on-site supervision of a Physical Therapist, Physical Therapist Assistant, Speech-Language Pathologist, Occupational Therapist, or Certified Occupational Therapy Assistant assists with departmental operations and patient care in accordance with an established physician plan of care and in compliance with applicable licensure/certification requirements, Texas state practice acts, and Hunt Memorial Hospital District policies and procedures. You are responsible for the registration of patients with a focus on customer service, gathering information, scheduling appointments, upfront collections, and the ability to interpret and ensure compliance with payor guidelines for accurate input. Duties may include calling to verify insurance and receiving authorization for treatment.

POSITION SUPERVISORY RESPONSIBILITIES

Reports To:

Director/ Team Leader/Therapy coordinator

Supervises:

No personnel

POSITION REQUIREMENTS

Minimum Education

High school diploma or equivalent with ability to read, write and follow written instructions.

Minimum Work Experience

Prior experience working with the public.

Required Licenses/Certifications

None

Required Skills, Knowledge, and Abilities

Ability to function with minimal supervision and accept responsibility for establishing and maintaining cooperative relationships with patients/family members; ability to meet minimum hiring standards. Ability to interpret and generate written correspondence utilizing proper grammar, spelling and composition skills. Ability to operate office equipment, such as copy machines and fax machines. Good communication skills are essential.

Preferred Qualification

None

PHYSICAL REQUIREMENTS

This position requires a willingness to work well with others and demonstrate courtesy, tactfulness, professionalism, compassion and confidentiality. He/she should be alert to detect conditions that are dangerous to the patients or personnel. Requires visual and hearing acuity for patient care and pertinent detail for job responsibilities. Contact or exposure to a contagious disease/infection is a possibility, but practicing and taking proper precautions will minimize this risk. Must be able to meet the physical demands which include standing, walking, bending, lifting and transferring. Must be able to work in a busy and stressful environment.

 

QUALITY BEHAVIORAL EXPECTATIONS

Generally and in all job specific duties: Uses critical thinking skills to determine evidence based solutions. Systematically gathers and reviews pertinent information to prevent errors (PDCA -- Plan, Do, Check, Act). Pursues individual or team learning and growth opportunities to continually build skills. Understands and abides by all safety regulations.

 

SERVICE EXCELLENCE BEHAVIORAL EXPECTATIONS

Generally and in all job specific duties: Maintains patient confidentiality. Rounds regularly with patients, direct reports and/or customers. Uses telephone and elevator etiquette. Acts as an employee ambassador. Committed to know hospital service lines and shows pride in our organization. Uses AIDET when dealing with internal or external customers.

 

FISCAL RESPONSIBILITY BEHAVIORAL EXPECTATIONS

Generally and in all job specific duties: Takes responsibility for solving problems. Treats company resources responsibly. Performs work functions timely and accurately. Respects our environment; keeps public areas neat and clean and returns supplies to the appropriate areas.