Customer Success Manager, Galileo X Solutions

Company Description

Galileo Learning’s mission is to develop innovators who envision and create a better world.

We provide out-of-school enrichment programs that build innovation skills, growth mindset, and creative confidence across a variety of offerings. We run neighborhood summer day camps for families, deliver expanded learning programs for school districts, and empower educational institutions and service providers with curriculum and instructional support.

We bring our mission to life through the Galileo Innovation Approach (GIA): combining mindset, process, and knowledge to drive meaningful outcomes for students and for each other. This shows up in how we collaborate, make decisions, and continuously improve our work.

We are:

• Visionary: We think beyond what exists today and work toward what’s possible.

• Courageous: We take ownership, make decisions with imperfect information, and lean into challenges.

• Collaborative: We work across teams and perspectives, assuming positive intent and building strong partnerships.

• Determined: We follow through, hold a high bar for quality, and stay focused on delivering results that matter for our students and partners

• Reflective: We learn from experience, use data and feedback to improve, and continuously evolve how we work.

We operate with a high level of ownership and care for our work, our partners, and each other.

Job Description

The Customer Success Manager, Galileo X Solutions, owns the full post-signature lifecycle of our school, district, and community-based organization (CBO) partnerships. This includes onboarding, implementation check-ins, renewal planning, and expansion conversations across all Solutions accounts. You'll take ownership of 40-50 active Solutions partnerships to start.

Galileo Learning has been offering educational summer experiences for 25 years: STEAM-based hands-on camp and expanded learning programs that build creative confidence, growth mindset, and innovation skills for kids from kindergarten through eighth grade. Our “Solutions” offering empowers select partners to deliver these same experiences through their own staff, anywhere and at any time of year. Solutions customers get access to our renowned curriculum, high-impact professional development, a robust digital platform to support instructors, and curated materials kits.

This role partners closely with the Galileo X Solutions Sales team to support and grow customer relationships, taking on key responsibilities that ensure our programs are implemented with ease and fidelity, and enabling Sales to focus on new business with the confidence that existing partnerships are successful and retained.

Success in this role requires strong relationship management, operational rigor, and the ability to translate partner needs into clear, actionable steps while working cross-functionally with Sales and internal teams. This is a metrics-driven role, with success measured through renewal rates, expansion revenue, and overall net revenue retention.

Why this Role Matters

By supporting the lifecycle of our customer partnerships, this role ensures that our programs don’t just get implemented; they create meaningful, engaging learning experiences for students and educators. This includes both strong execution and a clear understanding of what’s working, for whom, and why.

Just as importantly, this role captures and communicates that impact. By documenting student engagement, program outcomes, and partner experience, the CSM helps ensure we are continuously improving our programs and expanding access to them.

This is how we bring our mission to life at scale: through strong partnerships with customers, consistent and high-quality implementation, and a clear path to sustaining and growing programs that make a real difference for students.

You will be Accountable For

Owning the Customer Lifecycle (End-to-End)

• Manage the full post-signature lifecycle for all Solutions accounts, including onboarding, coordinating training, implementation check-ins, renewal scheduling, and expansion conversations

• Serve as the primary point of contact for district and community-based organization partners, ensuring a consistent and high-quality experience

• Monitor implementation progress and proactively address risks or gaps

Driving Renewals, Expansion, and Retention Metrics

• Own renewal planning and coordination across accounts

• Identify and develop expansion opportunities, coordinating with Sales to close

• Track and improve renewal rates, expansion revenue, and net revenue retention as core measures of success

Supporting and Extending Customer Re