Senior Business Operations Manager, Global Enterprise

Description
Sprout Social is looking to hire a Senior Business Operations Manager, Global Enterprise for the Revenue Operations team.

Why join Sprout’s Sales & Success team?

Joining the Sales & Success team at Sprout Social is an opportunity to accelerate your career. We’re a dynamic team working to support and scale the leading social media management platform for businesses. You’ll work alongside some of the sharpest minds in the industry while engaging with major brands like  Kroger, Reebok, Salesforce, and Canva. You’ll have the opportunity to design your own career path and shape the future of our business—we’re committed to helping you get where you want to go!

What you’ll do

• Collaborate closely with the VP of Global Enterprise Sales and Senior leadership to define and drive strategic initiatives for the ENT organization. 
• Lead the execution of sales operational strategies, managing cross-functional initiatives that improve sales performance, pipeline velocity, and forecasting accuracy.
• Develop and maintain dashboards and reporting infrastructure, providing data-driven insights to optimize sales performance and leadership decision-making.
• Own communication function to the Enterprise organization (ICs and Leadership)—this includes distilling and succinctly explaining important updates and process changes, delivering strategic direction and ghostwriting communication/presentations on behalf of Sales leadership. 
• Partner with cross-functional teams (Sales, Marketing Product, Customer Success, Finance) to support sales growth and streamline operations and alignment across groups.
• Act as a trusted advisor to senior leadership, preparing executive presentations and reports that communicate progress, goals, and performance metrics.
• Lead strategic projects from ideation to execution, ensuring timely delivery and alignment with the company’s strategic vision.
• Ensure resource allocation is aligned with business priorities and growth targets.
• Provide mentorship and leadership to junior team members, fostering a culture of accountability, innovation, and continuous improvement.

What you’ll bring
We’re seeking a candidate who combines strategic thinking with hands-on operational excellence in a high-growth environment. The ideal candidate has a proven track record of driving change and improvement through collaboration and influence. You will have deep experience in sales operations, process optimization, and cross-functional leadership.

The minimum qualifications for this role include:

• 6 - 8+ years of experience in sales operations, business operations or a related leadership role in high-growth or enterprise environments.
• Proven expertise in managing sales processes, forecasting, pipeline management and driving revenue growth through operational improvements.
• Strong experience collaborating across Sales, Marketing, Customer Success and Finance teams to ensure alignment and drive execution.
• Ability to manage complex projects and initiatives with a track record of successfully leading cross-functional teams toward measurable outcomes.

Preferred qualifications for this role include:

• Experience in SaaS or Enterprise Sales environments
• Expertise in Salesforce and data analytics tools to drive sales insights
• Prior experience working on large-scale operational projects and program management
• Exceptional written and verbal communication skills, with the ability to prepare executive presentations and reports that convey strategic insights.
• Strong leadership and team development skills, with a passion for mentoring and developing high-performing teams.

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Completing Sprout Social’s onboarding and getting acquainted with our products, processes, and strategic goals.
• Establishing relationships with key stakeholders in Rev Ops, Sales, Marketing and Success.
• Assessing current sales operations and identifying areas for immediate improvement.

Within 3 months, you’ll start hitting your stride by:

• Leading projects and delivering actionable insights to optimize sales performance.
• Refining sales processes and developing key reporting infrastructure to measure success.
• Aligning operational initiatives with broader business goals in collaboration with leadership.
• Communicating updates and important campaign initiatives to the rest of the team.

Within 6 months, you’ll be making a clear impact through:

• Delivering measurable improvements in sales p