Security Operations Center Operator Supervisor

POSITION SUMMARY 

The Supervisor is responsible for managing and leading a cross-functional team. The Supervisor must assist in the development and production of intelligence-driven support products that assess risks and analyze data/information to mitigate vulnerabilities to Clients’ assets, operations, strategy, and brand reputation.  

PAY TRANSPARENCY/COMPENSATION 

 $55.61/hr  

RESPONSIBILITIES 

• Work rotating shifts to ensure 24/7 coverage for the SOC. 
• Consolidate, produce, review, and approve criminal activity and incident reporting products for delivery to higher-level supervisors and Client leadership. 
• Assess the threat environment and manage personnel and resources to maximize operational coverage while mitigating risk. 
• Act as the subject matter expert and provide oversight on security-related technology systems, including, but not limited to, Video Surveillance Systems (VSS), Video Management Systems (VMS), Access Control Systems (ACS) and information management. 
• Serve as an administrator for VSS and alarm monitoring/access control software in coordination with other SOC personnel. 
• Provide oversight and assistance with access control, access card procedures, access control reports, and VSS investigations. 
• Provide guidance and direction to cross-functional teams while maintaining operational standards in a high stress environment. 
• Responsible for mentoring and training SOC Operators. 
• Draft, develop, and update SOC SOPs, processes and systems to ensure vigilant and comprehensive video monitoring, incident detection, and incident management. 
• Oversee SOC Operators to ensure vigilant and comprehensive video surveillance and proper dispatch of security personnel. 
• Develop SOPs and automated systems to allow SOC Operators to provide proper oversight and guidance to security personnel during security events. 
• Direct SOC operators in effective intelligence collection, analysis, and reporting. 
• Draft and disseminate Be on the Look Out (BOLO) flyers for individuals who have acted against Clients with malicious intent or who pose a threat to Clients’ properties and personnel. 
• Analyze and assess risks and threats to Client personnel, operations, strategy, brand and reputation. 
• Ensure rapid dispatch of security personnel to ensure quick reaction, disruption, and resolution of security incidents. 

QUALIFICATIONS 

A minimum of 5 years of experience in supervisory positions within: 

• Law Enforcement (dispatch center, records management, emergency services, specialized teams/units, analytical sections) 

• Military (S3 OIC/NCOIC, S2 OIC/NCOIC, specialized teams/units, analytical sections, operations) 
• Interagency (FBI, CIA, DIA, NSA, DHS, DoS, Federal Protective Services, Diplomatic Security) 
• Other (Security Operations Center, Emergency & Disaster Management, Communications and Dispatch Center) 

• A relevant Bachelor's Degree (e.g., International Relations, Police Science, Business Management, Intelligence Studies, Political Science, Security Studies, Homeland Security, Emergency and Disaster Management, Security Management) or equivalent experience is preferred. 
• Strong leadership abilities and a passion for analysis, problem-solving, and advising or informing decision-makers. 
• Effective writer, verbal communicator, and proficient with English composition. 
• Abili