Sr. Customer Solutions Manager

AWS is seeking a Sr. Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their cloud transformation journey. The successful candidate will help customers design and execute strategic migrations to the AWS cloud and build modern, cloud native solutions that meet their business objectives.

You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end cloud adoption experience. Your customers capture the full value potential of AWS’ industry-leading solutions.

As a CSM, you are a thought leader with a strategic business mindset. You use your technical acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners to deliver high value outcomes on behalf of your customers.

You will earn trust across the customer’s organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish program governance. You own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that span IT teams, executives, and business units.

At AWS we value critical thinking, self-motivation, and thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM, you have a business outcome mindset, broad technical background, and a passion for problem-solving. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer-centric experiences.

At AWS, we embrace our differences. We are committed to furthering our culture of diversity, equity, and inclusion. We have 10 employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.


Key job responsibilities
• Orchestrate a near, mid, and long-term vision and strategy for the overall customer’s cloud transformation by collaborating with the customer and the AWS team
• Demonstrate excellent customer engagement skills through all levels of an organization and develop long term relationships based on excellence
• Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
• Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
• Accelerate customer adoption through education and enablement
• Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption as well as best practice implementations
• Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer’s cloud journey
• Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends


A day in the life
• You will drive business value realization, have a strong technical background, be detail driven, have excellent problem solving abilities, and be an exemplary communicator both at the executive and project team level. Your enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions
• You will identify and remove roadblocks for the team meanwhile actively managing performance and results for the organization, develop trust based, long term strategic relationships with customer leaders, and maintain an in-depth knowledge and understanding of existing and developing cloud technologies
• You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation for our customers

About the team
Come be part of an inclusive team supporting some of the worlds most recognizable brands. We support and encourage each other while challenging everyone to be their best. We Raise the Bar for our customers so they can do the sam