Senior Strategy & Operations Manager, Planning & Performance

Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 136 million registered learners as of September 30, 2023.

Coursera partners with over 300 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business. Coursera became a B Corp in February 2021.

Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.

We at Coursera are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. As a remote-first company, our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates.

Job Overview:

The Revenue Strategy and Operations team at Coursera is accountable for the overall growth of Coursera’s business. The team partners with General Managers, vertical leaders, Finance, Data Analysts, Product and Marketing to drive revenue, craft and execute growth strategy, and lead internal processes and systems to drive productivity. In this role, you will build and execute best-in-class Enterprise strategy and insights, core operational processes, and reporting, to plan and forecast revenue. You will also take up a broad spectrum of strategic projects which shape the future of Coursera’s B2B segment, which range from strategic investments, revising resource allocation, and advancing productivity. 

As our Senior Strategy and Operations Manager, you will lead the Enterprise post sales strategy and operations, work cross-functionally to identify challenges and opportunities, and craft new strategies with vertical leaders to improve post sales productivity and operational efficiency. You are a self-starter, inspiring, independent thinking, deeply analytical, and detail-oriented.

Responsibilities:

• Partner with the cross-functional leadership team to design a near-term and long-term Enterprise business & revenue strategy.
• Drive cadence for the Enterprise segment including 3 year planning, annual planning, MBRs/QBRs, bi-weekly KPI reviews.
• Collaborate with the Financial Planning & Analysis Team to build tops-down and bottoms-up revenue models on an annual basis for the Enterprise segment.
• Develop processes and tools that provide clarity, direction, cross-functional alignment, prioritization, and accountability across the Enterprise segment.
• Partner with the Regional Sales Operations team to design a robust funnel mapping and analysis process to measure funnel conversion performance and ROI.
• Partner with the Data Science team to design, build, and drive weekly, monthly, and quarterly forecasting processes.

Basic Qualifications:

• 5+ years of experience working in Sales Planning Team, business operations, or Financial Planning & Analysis
• Background in edTech or B2C software
• Experience in heavy data analysis, manipulation and visualization. 
• Proficient in Microsoft Excel and Powerpoint 
• Experience in working cross functionally and managing multiple stakeholders and demonstrated project management skills
• BA/BS degree or equivalent with specialization in marketing, finance, business, engineering or a related field of study

Preferred Qualifications:

• Excellent verbal and written communication skills
• Proficiency in data tools like SQL, Looker, Tableau, and Salesforce
• MBA/MS or equivalent with specialization in marketing, finance, business or related field of study

If this opportunity interests you, you might like these courses on Coursera:

• Data Analysis & Presentation Skills
• Business Statistics and Analysis
• Business and Financial Modeling Specialization