Remote - Professional 4, Dispute Operations

We’re looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone’s fingertips.

At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission.

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JOB DESCRIPTION

The Data-Driven Dispute Risk Analyst is a strategic partner in dispute operations, leveraging data-driven insights to proactively identify, forecast, and mitigate risks within dispute resolution processes. This role blends advanced analytics with cross-functional collaboration, ensuring that emerging trends and regulatory changes are swiftly addressed. By maintaining transparency, compliance, and continuous process improvement, the analyst supports both operational excellence and executive decision-making. The position requires a strong analytical mindset, effective communication skills, and the ability to drive change across teams using specialized tools and structured reporting.

Key Responsibilities

• Continuously monitor dispute case data to identify emerging trends and patterns.

• Compare current dispute volumes, types, and outcomes against historical benchmarks to detect variances that may signal operational or regulatory risks.

• Use predictive analytics and statistical tools to forecast potential risk areas and proactively address them.

• Identify ways of leveraging artificial intelligence (AI) to enhance our analytics and automate the detection of emerging trends and streamline root cause analysis.

• Analyze operational workflows and dispute resolution processes to spot gaps or inefficiencies exposed by new trends.

• Collaborate with business units to ensure that process changes are implemented to close identified gaps and improve dispute handling consistency.

• Perform root cause analysis on dispute cases and operational issues to identify underlying factors contributing to recurring problems and recommend targeted solutions.

• Log all identified issues, including root causes and outcomes, in a structured format for future analysis and reporting.

• Maintain detailed records of dispute case resolutions, including supporting documentation and decision rationale, to ensure transparency and compliance.

• Track and report on key dispute metrics such as grant, denial, recovery and overturn rates. Use these metrics to benchmark performance, identify areas for improvement, and support executive decision-making.

• Ensure all dispute handling activities comply with internal policies and external regulations (e.g., Reg E).

• Stay updated on regulatory changes and best practices, adjusting processes and controls as needed.

• Prepare regular reports summarizing dispute trends, operational gaps, and key metrics for management and stakeholders.

• Communicate findings and recommendations clearly to drive process improvements and risk mitigation strategies.

• Collaborate across teams, leverage specialized tools (e.g., Salesforce, Quavo, Visa Resolve Online), and support ongoing training and QA reviews to maintain high standards in dispute resolution.

Education & Professional Background

• Bachelor’s degree in Finance, Accounting, Business Administration, Data Analytics, or a related field is strongly preferred. Advanced degrees (e.g., MBA, MS in Analytics) or relevant certifications (such as Certified Fraud Examiner, Accredited ACH Professional, or Accredited Payments Risk Professional) are advantageous.

• 5+ years of experience in financial analysis, dispute resolution, risk management, or banking operations. Experience with electronic payments, chargebacks, or regulatory compliance (e.g., Reg E) is highly valued.

Technical & Analytical Skills

• Proficiency in data analysis tools and statistical software (Excel, SQL, Tableau, or similar platforms).

• Experience with case management systems (e.g., Quavo, Salesforce, Visa Resolve Online) and familiarity with payment processing systems.

• Use of AI-powered platforms to analyze large volumes of data and identify patterns that may signal operational or regulatory risks.

• Ability to conduct root cause analysis,