Front Desk Agent
Heritage Hotels & ResortsAbout the role
Description
WORK, PLAY & ENJOY LIFE WITH HERITAGEWe offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico!
Full-time and Part-time Hourly Positions starting at $13.00 hourly with benefits. Working out of our Hotel Encanto.
Essential Duties and Functions/Responsibilities/Tasks:
· Maintain high level of positive and professional approach with coworkers and guests.
· Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest.
· Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.
· Assign guests to their rooms before arrival, communicating the care that is taken to make their stay comfortable and safe.
· Respond to guest challenges and find the appropriate resolution in a timely and professional manner.
· Comply with safety and sanitation regulations and standards at all times.
Requirements
- Must be a passionate people person, as this job is highly interactive and requires superb customer service skills.
- Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise.
- Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.
- Ability and willingness to work flexible hours including weekends, holidays and late nights.
- Ability to work on feet for eight hours or more.
- Must be able to lift/push/reach for/carry 25+ pounds occasionally.
NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans.
Full Job Description provided at Interview. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.
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