Absence Management Operations Manager

Following a 2022 merger of CNSI and Kepro, Acentra Health combines clinical services, technology solutions, and data analytics to accelerate better health outcomes. This is a great time to join our team of passionate individuals working together to pursue the most effective solutions to today’s complex healthcare challenges. Our culture is fueled by passion and driven by purpose.

Singularly Focused. Mission Driven

Accelerating Better Outcomes is our Mantra! We are mission-driven to innovate health solutions that deliver maximum value and impact.

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

At Acentra Health, we invest in your skills, offering abundant resources and opportunities for professional development and personal growth. As a rapidly growing national quality improvement and care management organization, we genuinely care about the communities we serve and actively contribute to their well-being. We believe in providing you with the opportunity to excel in your areas of expertise, allowing you to shine at what you do best. Our commitment to continuous learning, development, and fostering career growth ensures that you can reach your full potential and thrive in your professional journey!

We do this through our People

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career. Benefits are a key component of your rewards package. Our benefits are designed to provide you additional protection, security, and support for both your career and your life away from work. We offer competitive salaries/pay, fantastic benefits including comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts and more.

Position Overview

Expertly oversees and orchestrates the daily intricacies of assigned contracts and programs, delivering unwavering support to both valued clients and dedicated staff.

Role Responsibilities

In this role, you will

• Coordinates and directs overall program operations and directly supervises Clinical, Call Center and non-clinical support staff.
• Develops and maintains procedures and practices for accomplishing departmental goals and objectives.
• Develops and monitors business and financial metrics related to the day-to-day operationalsuccess of the program; reports and measures progress toward operational goals through periodic reviews.
• Coordinates all aspects of the program operations including program coordination, scheduling, work plan management, status reporting and issue resolution tracking for the Operations.
• Assumes responsibilities for the Director, Operations in his/her absence.
• Resolves departmental Operations issues or delegates to the appropriate personnel or staff members for prompt resolution.
• The list of accountabilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.

Basic Qualifications

To thrive in this role, you should have

• Minimum of 5 years of experience in health care field. ·
• 3 to 5 years of recent management experience.
• Must have 2+ years of experience with Absence Management.
• Bachelor’s degree in a business field is required.
• Public and private sector healthcare experience and/or has been involved in providing services to government or commercial programs.
• Skill in examining and re-examining operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
• Knowledge of U.S. healthcare industry; preferably with experience in both public and private sector.
• Expertise in employee development and performance management skills.
• Ability to analyze resources and environment appropriate to the scope of responsibility and design a course of action consistent with Acentra Health's mission and strategic plan. ·
• Demonstrated achievement in P&L management, operational process engineering, remote operations management and new business development support.
• Ability to successfully manage change and growth. ·
• Knowledge of business development, strategic planning, tactica