Customer Service Representative (CSR)

Description

Our Charlottesville Fuel Plant has a new opportunity for a Customer Service Representative (CSR) with a primary focus of supporting our Service Manager and Service Team. A CSR is a people-oriented team member that provides outstanding customer service to support our overall fuel operations in a safe, profitable, and efficient way. We are known for our exceptional customer service and positive work family dynamic, and we’re searching for a professional who will share and complement our values and culture with the Charlottesville Team.

Requirements

Requirements

• Develop and maintain excellent “Tiger Way” customer service to internal and external customers
• Answer customer phone calls of a wide variety from delivery orders, scheduling requests of both delivery and service teams, taking credit card payments, to providing solutions to service or delivery invoicing concerns and errors
• Oversee accounts for both residential and commercial customers, including account reconciliation for our Production Builders
• Perform a variety of tasks while working under general supervision in a rapid-pace environment
• Create and maintain customer accounts while requesting, procuring, and attaching proper documentation for those accounts in our database
• Support our Service Team with coordinating, scheduling, permitting and inspections processes, quality control, and maintaining constant effective contact with various customers like production builders, contractors, businesses or homeowners
• Schedule, revise or cancel customer work orders
• Collaborate and coordinate with our Sales Representatives for a variety needs
• Work closely with other immediate Service personnel, including service technicians, the Service Manager, Service Billing Representative, and serve as a liaison between customers, drivers and technicians, ensuring effective communication and exceptional customer service
• Utilize specialized software programs, like Pegasus, Raven, E3, and Samsara, to monitor, direct and support service technicians or drivers throughout the day as needed.
• Transfer incoming phone calls to appropriate parties throughout the company as needed
• Responsible for any other tasks and duties as assigned, which may not be immediately related to the normal scope of this position

Qualifications and Experience

1-2 years’ experience in direct customer service

• Displays a positive, “can-do” attitude and excellent customer services skills
• High degree of proficiency with Microsoft Office (especially Excel)
• Ability to effectively communicate, both verbally and in writing
• Associates degree or equivalent experience
• Ability to accurately and expediently enter data and reconcile customer accounts
• Ability to work in a fast-paced environment and handle multiple tasks at once
• Complex problem solving and organizational skills
• Ability to interact well with others in a team environment
• General experience with accounting concepts and software programs
• Familiarity with the geography of Charlottesville, Albemarle and surrounding counties
• Background and Drug Screen required

Tiger Fuel values its employees and offers a rich team atmosphere, competitive pay, and a robust benefits package. You'll be eligible for health insurance through Anthem, a health savings account (HSA), dental and vision insurance, company-paid life, and short-term disability insurance, a 401(k) with matching, paid time off (PTO), and even a wellness stipend to help meet you health goals. We also offer concierge level primary care employees to all of our employees at our very own health clinic.