Director, Market Operations

Who You Are

You’re a collaborative professional, driven by the potential to make a meaningful impact in healthcare. The challenges of healthcare don’t deter you—instead, you see them as opportunities to find innovative solutions that benefit the partners, people, and communities we serve. Honest Health’s commitment to purpose, innovation, communities, and kindness resonates with you, inspiring you to bring commitment, creativity, and compassion into your work. You’re ready to join a team focused on reimagining primary care for a healthier future that benefits all.

Does this sound like you? If so, we should talk.

 

Who We Are

At Honest Health, we believe in purpose and partnership to lead the transformation in primary care. Our team of healthcare experts and clinicians collaborates with a range of stakeholders—from health systems, physician organizations, and payers to providers, practices, and patients — to deliver innovative solutions that elevate care, control costs, and support long-term health. Guided by our core values, we’re creating a value-driven model that creates lasting benefits for everyone, now and into the future.

For us, that's just an Honest day’s work.

Your Role

As a Director, Market Operations, you will lead and optimize Honest Health program operations across your assigned partner(s), ensuring performance metrics are met, partner and patient outcome goals are achieved, and processes are standardized for scalability. This role involvesclose collaboration with market medical leadership to align clinical and operational objectives, with a strong emphasis on managing partner relationships within the assigned portfolio. The Director, Market Operations will work to resolve operational challenges, drive strategic initiatives, and support growth and performance. A key focus will be on ensuring that market activities align with Honest’s broader goals and your partnerships’ successful growth. In this role you will foster a culture of accountability and continuous improvement with leaders across the organization and your team members.

This is a direct managerial position that oversees the practice engagement function and works closely with their team and cross-functional teams to develop practice-level performance recommendations that are in-step with Honest and our partners’ .

The role is primarily remote; however, the ability to attend in-person meetings and practice visits is highly preferred so applicants must be able to travel frequently to and around the Traverse City, MI area.

 

Primary Functions of the Director, Market Operations Include:

• Support daily operations within assigned markets, partnering with other operational and clinical leaders to ensure staff meets activity metrics that align with organizational goals.
• Act as the primary contact with Honest partners, fostering strong collaborative relationships and resolving any operational issues that arise.
• Implement best practices across markets to ensure consistency and efficiency, while developing strategies to scale operations as we grow.
• Drive partner performance to achieve organizational goals, including but not limited to meeting directly with partner leadership, facilities, medical practices, and providers in you assigned market.
• Regularly review key performance indicators with market teams and partners, identifying areas for improvement and driving a culture of accountability.
• Tackle operational challenges head-on using data and insights to develop effective solutions that enhance market performance.
• Collaborate with senior leadership and joint venture partners to execute strategic projects that advance the organizational mission and positions the market for future success.
• Partner with market clinical leadership and cross-functional teammates to drive and achieve desired patient outcomes.
• Manage key meetings with partner leaders and clinicians (I.e. – Lead meetings, summarize next steps, dispatch responsibilities, project manage takeaways, and present results at subsequent meetings).
• Support network initiatives to ensure optimal access for partners’ attributed patients.
• Work alongside Finance as the voice of the market in producing targeted financial analyses.
• Build and manage disciplined project plans and processes with established target goals and timelines to ensure on-time delivery.
• Build and evolve playbooks and toolkits based on learnings and needed structuring.
• Promote Honest Health within the local market to help the community understand our business model.
• Perform other related responsibilities as assigned.

 

How You Qualify