Inside Sales Agent

<p>Inside Sales Agent</p><p></p><p>Reporting to: Inside Sales Manager Department: Direct Sales</p><p>Date Prepared: September 2025</p><p>This Inside Sales Agent role is a unique role that provides the colleague the opportunity to work across different areas of the CPM business including Direct Sales and Retail.</p><p>The successful candidate will be reporting to the Inside Sales Manager and will be working from our CPM Head Office in Cookstown, Dublin.</p><p>The role will involve generating sales and creating lead and appointments in the SME, Retail and On Trade sectors. Primary activity will focus on our award-winning Vodafone SME Sales channel, with flexibility to work on different campaigns as they arise.</p><p></p><p><strong>Requirements</strong></p><p>Primary Responsibilities:</p><ul> <li>Create sales through desk-based research, contacting potential customers to sell our clients’ product and services.</li> <li>Proactively engage customers over the phone, either through self-generated leads or working with call or customer files.</li> <li>Achieve and exceed agreed KPI targets</li> <li>Manage your customer pipeline and own your CRM to ensure all information is correct, accurate and secure.</li> <li>Structured planning to maximise efficiency and volume of prospects</li> <li>Work to the highest compliance levels set out by the company and client</li> <li>Ensure all activities are completed compliantly and in accordance with training provided on internal and external compliance guidelines</li> <li>Provide competitor feedback and industry insight</li> <li>Proactively research new and existing products and services from competitors on an on-going basis</li> <li> Inside / Tele-sales and/or lead generation experience</li> <li>Experience within the utilities (eg telecoms, energy) sector</li> <li>Awareness of the Irish business arena at local and national levels to maintain pipeline</li> <li>Experience working with outbound calling, lead management and/or CRM systems</li> <li>Experience in a fast-paced target driven role, ideally in the business sector</li> <li>Competent IT Skills. Be comfortable working with Microsoft Office including Excel and Outlook</li> <li>Agility to multi-task, specifically updating systems and online forms in real-time whilst on calls with prospects so as to maximise efficiency</li> <li>Strong focus on results and achieving targets daily, weekly and monthly Work on own initiative and continually looking for ways to improve sales performance. Self-motivated with a drive to deliver consistent results</li> <li>Positive mindset interacting with customers, colleagues and client</li> <li>Teamwork orientated individual able to share best practice and add to positive team dynamic</li> <li>Strong analysis and judgement skills to prioritise and focus on best opportunities</li> <li>Accountability for performance and personal ownership of corrective measures</li> <li>Excellent communication and interpersonal skills to create and build positive customer relationships</li> <li>Ability to create trust through effective listening and responding appropriately to individual Customers</li> <li>Strong written skills for preparing proposals to customers and feedback to management/client</li> </ul><p><strong>Benefits</strong></p><p></p><p>Employee Benefits</p><p>• Competitive basic salary</p><p>• Monthly Bonus &amp; uncapped commission structure</p><p>• Laptop</p><p>• Career development and progression (92% of our Managers are recruited from within)</p><p>• Potential for Hybrid working (Home / Office)</p><p>• CPM Employee Benefit Scheme including enhanced maternity &amp; paternity pay, paid study leave, fertility support and more.</p>