Senior Field Representative, Field Services Support

🛠️ Senior Field Representative – Field Services Support

 

  🔧 Role Overview

As a Senior Field Representative, you’ll provide expert-level service and repair for complex office equipment across a designated territory. You’ll act as a technical specialist, mentor peers, and drive customer satisfaction through proactive support and relationship management.

  📌 Key Responsibilities Technical Expertise & Support

Service and repair high-complexity B&W, color, and multifunctional devices

Perform diagnostics, installations, removals, and retrofits

Provide second-level technical support to fellow technicians

Complete training on new equipment and maintain digital competencies

Training & Leadership

Deliver on-the-job training and technical seminars

Serve as a role model in professionalism and problem-solving

Champion continuous improvement and team collaboration

Territory Management

Independently manage service calls, inventory, and customer relationships

Collaborate with sales teams to identify upgrades and contract opportunities

Maintain accurate parts inventory and adhere to backup plans

Step in for Field Technology Service Manager as needed

Customer Engagement

Resolve complex customer issues with professionalism and empathy

Act as liaison for unresolved technical problems

Ensure high levels of customer satisfaction and follow-through

Maintain productive relationships with internal teams and external clients

  🎓 Qualifications Requirement Details Education & Experience Technical school + 3+ years experience (2+ as Tech Service Consultant I) Certification At least 1 industry certification with 2+ years of sustained performance Driver’s License & Insurance Required for extensive travel     🧠 Skills & Competencies

Expert knowledge of electro-mechanical systems and assigned equipment

Strong troubleshooting and fine-motor skills for small component work

Excellent verbal communication and customer service abilities

Ability to read and interpret technical manuals and documentation

  🏃‍♂️ Working Conditions & Physical Demands

Extensive daily travel by car or foot in varying weather conditions

Frequent lifting (up to 50 lbs), pushing (up to 400 lbs), and tool handling

Exposure to solvents, minor cuts, burns, and physical strain

Occasional shift work, overtime, and on-call responsibilities

High dexterity required for tool use and component repairs

  🌟 What Success Looks Like

High productivity and technical accuracy

Strong mentorship and team influence

Exceptional customer satisfaction and territory performance

Proactive identification of revenue opportunities

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.