Patient Access Specialist

Shift and Status

Part time, rotating shift, 6:00 a.m. to 2:30 p.m., 2:00 p.m. to 10:30 p.m., 10:00 p.m. to 6:30 a.m., and every other weekends.

Mandatory orientation first week 8 a.m. to 4:30 p.m.

Job Summary

Under the direction of the Manager of Patient Access, this position is accountable for registering patients in an accurate and timely manner by obtaining individual identifying and biographical data following appropriate check in processes. This position rotates departments (including but not limited to emergency, outpatient, labs).

Essential Duties

• Schedules appointments as deemed appropriate by the department and performs patient registration activities including preregistration: obtaining insurance information, medical and demographic data, entry of appropriate diagnostic ICD-9 and/or ICD-10 CPT coding, and other information related to diagnostic procedures in order to ensure billing accuracy.
• Answers the phones and directs calls in a courteous and efficient manner.
• Relays information to patients and family members according to and following HIPAA Regulations.
• Prepares patient liability estimations for both pre-service/scheduled services and walk ins.
• The ability to prioritize work.
• Utilize effective communication skills to incorporate Corewell Health standards while providing service to patients, colleagues, other departments, and physician offices.
• Operates standard office equipment such as Microsoft systems, calculators, photocopiers, fax machine.
• Works with the Pre-service Center and/or physician’s office to obtain or change authorizations required per Imaging protocols or script compliance.
• Transport and escort patients via wheelchair as needed.
• Informs patients of delays in appointment times when requested.
• Calls the physician/physician’s office/Quest labs when patients arrive without a script or required labs.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

PAR IMAGING ADDENUM (PAR IMAGING RESPONSIBILITIES)

• Initializes and assists patients with required paperwork associated with each department.
• Responsible for monitoring and reviewing all diagnostic scripts from physicians to ensure the correct exam is performed and billed.*
• Responsible for creating CD’s of patient exams and digitizing images into the PACS system.
• Handles and prepares CD requests for other healthcare facilities and physicians.
• Calls patients prior to procedural testing to confirm appointment and prep information.
• Operates standard office equipment such as Microsoft systems, calculators, photocopiers, fax machine, and CD Burner.
• Monitors inventories related to the job and orders accordingly.

Range of Pay

• Between $17.75 and $21.01, based on experience.

Qualifications

Required

• High school diploma
• Communication skills
• Knowledge of ICD-9 and ICD-10 CPT coding, medical terminology, and/or revenue cycle knowledge.
• Ability to effectively manage multiple tasks.
• Knowledge and experience with a variety of information systems, experience with spreadsheet and word processing software, and keyboard proficiency.

Preferred

• 1 year of relevant experience in a customer service role or health care industry

About Corewell Health 

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. 

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility