Lead Product Owner – Salesforce

Inside the Role

We’re seeking a dynamic Senior Product Owner – Salesforce to shape and scale the digital customer experience across a global enterprise. In this highly visible role, you’ll lead the vision, strategy, and execution of Salesforce solutions that power customer engagement, drive revenue, and enable internal teams to succeed.

This is an opportunity to own mission-critical initiatives, partner with senior leaders, and make a lasting impact on the way our business interacts with customers and employees worldwide.

Why Join Us
• Impact at Scale: Your work will directly shape digital experiences for thousands of customers and employees.
• Executive Visibility: Partner with senior leaders and decision-makers on high-priority initiatives.
• Innovation Culture: Work in a collaborative, forward-thinking environment that encourages experimentation and continuous improvement.
• Professional Growth: Build on your Salesforce expertise with opportunities for leadership and certifications.
If you’re passionate about Salesforce, thrive at the intersection of business and technology, and want to drive real transformation at scale, we’d love to hear from you.

#DTFSUSA

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Pay offered dependent on knowledge, skills, and experience   

  

Benefits include annual bonus program; 401k company contribution with company match up to 8% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.   

What You Drive at DTFS

• Serve as the strategic owner of Salesforce platforms (Sales Cloud, Service Cloud, Experience Cloud) – driving adoption, innovation, and continuous improvement.

• Lead digital customer journey strategies, ensuring a seamless experience across B2C, B2E, and B2D environments.

• Translate business objectives into actionable product roadmaps, managing backlogs, user stories, and acceptance criteria.

• Partner with cross-functional teams (engineering, design, operations, compliance, sales, marketing) to deliver high-value solutions in Agile/Scrum environments.

• Oversee data governance, platform security, and compliance, ensuring Salesforce is both trusted and scalable.

• Guide release management and UAT to deliver high-quality enhancements and drive platform adoption.

• Leverage deep Salesforce knowledge to evaluate third-party integrations, APIs, and AppExchange solutions.

• Be a trusted advisor and platform advocate, ensuring stakeholders gain maximum value from Salesforce investments.

• Lead and mentor Junior Salesforce Product Owner(s), driving their growth, aligning goals, and guiding strategy, priorities, and execution.

• Develop new Salesforce use cases to enhance digitalization, harmonize systems, and drive greater efficiency across business processes.

Knowledge You Should Bring

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field (or 8+ years of relevant experience in lieu of a degree).

• 3+ years of experience in Salesforce product ownership or platform management, ideally in complex enterprise environments.

• Proven ability to lead cross-functional teams, influence senior stakeholders, and deliver results in dynamic organizations.

• Salesforce expertise: strong understanding of platform architecture, capabilities, and limitations.

• Hands-on experience with Sales Cloud, Service Cloud, and/or Experience Cloud; experience with Auto Cloud is a plus.

• Knowledge of release management, UAT, data governance, and compliance frameworks.

Exceptional Candidates Might Have