CRM Security and Deployment Coordinator

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Requirements

Job Overview

The CRM Security and Deployment Coordinator is in charge of all profile and permission set configuration for Salesforce in support of both the Advancement and University-wide CRM system. This position  is the primary system administrator for the university’s CRM system as well as the integrated tools and oversees the installation and configuration management/testing of all system updates, upgrades, integrated tools, and other software integrated with the CRM.

Position responsibilities include managing the university’s Salesforce infrastructure, developing testing and implementing patches and upgrades, answering level II and level III support requests.  This position regularly meets with our Salesforce Success team to make sure the health of the enterprise Salesforce instance is meeting established thresholds.

The incumbent must maintain knowledge of current industry trends, participating in the evaluation of other CRM tools, or third party applications which might be used to supplement Salesforce. Strong relationships are required with faculty, students, academic technologists, and University Information Services staff to ensure the effective use of CRM tools to enhance collaboration.

As a member of the IT Services  he/she may also be tasked with other job responsibilities and projects as needed.

Work Interactions

The CRM Security and Deployment Coordinator reports directly to the Salesforce Director.

S/he interacts with the UIS and the Georgetown community at all levels. A key focus area of this position is collaboration across the UIS Department, schools, departments and stakeholders (staff, students, faculty and alumni).

Requirements and Qualifications

• A minimum of 3  years of professional experience with Salesforce development and release management, including change sets and repository-based deployments

• A minimum of 3  years of professional experience with Salesforce test class development; familiarity with continuous integration strategies is ideal

• Proven ability to work creatively and analytically in a problem-solving environment 


• Understanding of higher education needs and environment


• Strong project/personnel management and interpersonal skills

• Excellent verbal and written communication skills

• Experience working in a team and or leading in a team environment

Technical Qualifications or Specialized Certification:

• Professional development experience with APEX

• Experience with release management products such as Git

• Database management, ability to learn new software, research and writing skills, comprehension of project management methodology


• Familiarity with object-oriented programming

• Ability to manage application development projects where stakeholders represent functional offices, as well as technology deployment projects where stakeholders are internal IT staff

• Ability to work collaboratively within the UIS and across the University

• Solid ability to gather, organize and analyze data in the completion of assignments

• Must possess a commitment to service and quality, and the ability to integrate these concepts into the School culture

Work Mode Designation

This position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University.  Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Pay Range:

The projected salary or hourly pay range for this position which represents the full range of anticipat