Corporate Traveler - Corporate Land Strategy Manager - New York, NY

Corporate Land Strategy Manager

A world where tech and people work collectively to make corporate travel simpler, faster and easier.

Corporate Traveler is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travelers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. For decades, we’ve been helping go-getter businesses grow through travel.

Corporate Traveler has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG’s corporate travel division. Award winning, forward thinking and fun to work for – this is a business for people who love travel, are team players and customer service oriented. 

To learn more about Corporate Traveler please click HERE

About The Opportunity

Reporting to the Americas Corporate Land Supply team, we are looking for a dynamic and energetic individual to join our fast-paced environment who is eager to learn and experience the corporate travel space as it relates to hotel, car and ground transport. This role will support our Corporate Traveler corporate business through a focus on three separate pillars, Hotel Attachment and Sales, Margin Growth and Mobility Attachment and Sales.

The Corporate Land Strategy Manager – Corporate Traveler Americas, is responsible for taking ownership of the corporate land sector for both Corporate Traveler US and Canada, becoming a regional land expert and helping advocate for Corporate Traveler Clients with our greater Supply business and driving critical data and information to the Americas Supply Team and the Corporate Traveler business on a recurring basis in innovative ways.

This role will be critical in supporting our corporate businesses to grow profitable hotel sales and provide leadership and exceptional support to customer-facing (sales, account managers and customer success teams) and operation (corporate travel agents) teams.

By cooperating with the regional and local teams and leveraging the usage of the appropriate tools and processes, she/he will generate strong internal synergies and efficiencies, seamless operations, high customer satisfaction and ultimately will contribute to increasing the number of hotel bookings, car bookings and associated incomes.

This role will be fully focused on supporting the US and Canadian Corporate Traveler businesses initially, but the candidate will continually seek to find ways to grow their learning with the goal of supporting other regional markets as needed. 

Key Responsibilities

• Drive land attachment initiatives with the goal of growing profitable hotel and car sales 
• Review margin improvement opportunities by supporting the sale of commissionable products to our preferred partners 
• Develop strategies to maximize our preferred partner sales, by channeling volume into our most profitable partnerships 
• Oversee the coordination of internal events, Supplier office visits, onsite hotel activities, FAM trips, Supply summits and other relevant supply events as needed 
• Develop a strategy for engaging customer success managers, educating travel consultants, and creating accountability with business leaders on land related topics
• Regional tracking of paid marketing and engagement activities to ensure we have collected and allocated all revenues correctly
• Prepare regular reports on engagement revenues provided by brand and market and the ROI from such activities (as applicable)
• Prepare regular strategic reports on critical metrics and deliver Client Program presentations
• Establish best-in-class practices in coordination with our regional land supply resources to develop highly efficient processes that will drive value to our internal businesses as well as our supply partners.

Experience & Qualifications

• Good understanding of TMCs’ hotel value proposition and programs, as well as corporate customers’ hotel programs and objectives.
• Experience and/or knowledge of hotel operations and/or corporate transient travel 
• “Inside sales” spirit: effective persuasion and influence: influences people and plans an approach and identifies reasonable solutions; able to achieve a workable arrangeme