Manager, Strategic Customer Success - AI Security

<div class="content-intro"><p><strong>Welcome to the future of cloud networking and security!&nbsp;&nbsp;</strong></p> <p><span data-olk-copy-source="MessageBody">Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $28.5 billion by 2028.<br><br>This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it!</span></p> <p>&nbsp;</p></div><p>The Cato Customer Experience (CX) team is seeking a highly technical, customer-focused&nbsp;Manager, Strategic Customer Success – AI Security (Americas)&nbsp;to build and scale our AI Security Customer Success practice while leading strategic customer engagements across the Americas. This leader will play a pivotal role in defining how Cato delivers customer outcomes for its AI Security portfolio, ensuring customers successfully progress through every stage of the customer lifecycle—from onboarding and adoption to value realization, retention, and expansion.</p> <p>This role combines technical leadership, strategic account management, executive relationship building, and commercial partnership. The ideal candidate has experience working with Fortune 500 organizations, leading technical customer success teams, and driving platform adoption in complex enterprise environments.</p> <p><strong>Key Responsibilities</strong></p> <p><strong>Build &amp; Scale the AI Security Customer Success Practice</strong></p> <ul> <li>Build and scale the AI Security Customer Success practice across the Americas, establishing the operating model, customer lifecycle, success methodologies, playbooks, health models, and operational best practices.</li> <li>Lead, recruit, coach, and develop a high-performing team of AI Security Customer Success Managers supporting enterprise customers across the region.</li> <li>Own the end-to-end customer lifecycle strategy, ensuring seamless transitions from onboarding and adoption to value realization, renewal, and expansion.</li> <li>Develop deep expertise in Cato's AI Security capabilities, customer use cases, and integration with the broader Cato SASE platform.</li> <li>Create scalable customer success frameworks that accelerate customer maturity, improve time-to-value, and drive consistent business outcomes.&l