Access Service Representative II - Patient Access - Grossmont Hospital - Day - Per Diem

Hours:

Shift Start Time:

Variable

Shift End Time:

Variable

AWS Hours Requirement:

8/40 - 8 Hour Shift

Additional Shift Information:

day shift

Weekend Requirements:

Not Specified

On-Call Required:

No

Hourly Pay Range (Minimum - Midpoint - Maximum):

$27.230 - $33.950 - $40.670

 

This position is covered by a Collective Bargaining Agreement (CBA) with SEIU-UHW. As part of the terms of employment, employees in this role are required to join the union within 31 days of hire and remain a member (e.g. dues paying, fee paying, religious exception contributor) for the duration of the collective bargaining agreement.

What You Will Do
Assist Team Leader with Department leadership, quality assurance, and staff technical and customer service development. Performs all patient admission functions and basic utilization review/insurance verification activities to facilitate maximum financial reimbursement.

Required Qualifications

• H.S. Diploma or Equivalent
• 3 Years Experience in the Sharp Admitting Department or equivalent setting with demonstrated above-standard performance in patient registration, medical terminology, and public relations.

Essential Functions

• Customer service
  * Serves as an exemplary customer service role model by demonstrating a positive, caring attitude to all patients, guests, fellow Sharp HealthCare employees, external contacts, and physicians while promoting teamwork in the accomplishment of Department and Hospital goals.
  * Assists Team Leader with staff development in customer relations by increasing employee awareness when areas for improvement are observed. Identifies and recommends methods that would improve existing service and opportunities for service recovery.
• Demonstrates flexibility and adaptability
  * Is at workstation, ready to work, from scheduled start time through end of shift, except for designated breaks.
  Assists all Admitting areas to relieve temporary backlogs in work flow. Accepts new assignments, changing workloads, schedule changes, and/or deviations from standard work days with a positive attitude, assisting with the smooth transition and/or implementation of new and existing procedures.
• Leadership
  * Performs all functions of an Access Service Representative- Patient Focus in a manner that demonstrates exceptional understanding and proficiency.
  * In conjunction with the Team Leader, assures complete and accurate patient registration by completing quality assurance worksheets which help identify areas for improvement and positive reinforcement.
  * In the absence of the Team Leader, performs the leadership functions required to maintain departmental coverage and operations within established policies and guidelines. Informs Team Leader of special occurrences and/or staff issues in a timely manner.
  * Assists in the orientation and technical training of new employees or employees new to a position/area (checklists are completed). Continuing education is provided by developing and delivering two staff inservices per year. Serves as Team Leader support to staff on a daily basis by assisting staff when questions arise and addressing staff concerns as they occur.
• Professional development
  * -Demonstrates safe work practices, uses proper body mechanics when lifting, reaching, pushing or moving objects. Identifies, corrects and/or reports unsafe work conditions immediately. Follows Hospital protocol in the event of a work-related injury to self or staff member. Is familiar with Department fire and disaster protocol. Attends Hospital safety fair.
  * Maintains current knowledge and application of all Hospital legal requirements as they pertain to the Admitting Department, insurance guidelines and regulations, and Department policy changes. Incorporates Sharp Mission, Values, and Philosophy in daily work practices. Insurance manuals are kept current.
  * Accepts coaching and counseling in a positive, productive manner. Identifies own need for skills training and practice opportunities. Accepts interpersonal differences and cooperates with other employees. Accepts responsibility for own actions, personal growth, and development.

Knowledge, Skills, and Abilities

• Knowledge of medical terminology.
• Knowledge of insurance guidelines and basic Utilization Review requirements.
• Ability to work with computer keyboard and CRT; data input 35-40 wpm.
• Ability to utilize resources in an organized manner.
• Ability to discuss personal and financial matters with patients and/or their representatives.
• Familiarity with ancillary departm