Technical Writer (m/w/d) IT-Security Software

Zertificon Solutions – Software Manufacturer since 2004
We are IT security specialists: our products encrypt business communications. More than 25% of the 100 highest-revenue companies in Germany, as well as hundreds of medium-sized enterprises across all industries, already use our Z1 encryption solutions. We have big plans and continue to grow steadily. Nearly 120 employees are already working with us in Neukölln. Join our professional, highly qualified team: take on challenges, share your knowledge, learn new things, and discover your potential!

As a Technical Writer, you help our customers get the most out of our software. You provide guidance to admins who set up and configure the software in their organizations. Your work also has a big impact on employee onboarding and training.

• Write and update guides for installation, setup, configuration, troubleshooting, and APIs
• Tailor the documentation to specific tasks and challenges of your target audience Keep the content clear and actionable
• Be ready to get technical info from multiple teams and add it to existing documentation, even under tight deadlines
• Help ensure that documentation is updated to reflect product changes and alignment with existing standards
• Prepare release notes and other materials to provide guidance on new features and updates
• Review your colleagues' writing and use their feedback to improve your own work

• Strong skills in writing technical instructions
• Experience with Oxygen XML Editor/Author, Adobe FrameMaker, MadCap Flare or similar
• Preferably experience in using DITA to structure content 
• A detail-oriented mindset to ensure accuracy and consistency across all content
• Technical understanding with the ability to explain complex information in a way that everyone can understand
• English C1-C2, German B2 minimum 

• Flexible working hours and home office possible
• Mobility: free Germany ticket, job bike leasing or car parking
• Allowances for food (e.g. Lieferando) and internet in the home office
• Benefits in the office: Roof terraces & green courtyard, organic fruit and drinks, parcel acceptance
• Get-together: pizza Friday in the office, regular team events, big summer party