*Medical Assistant - $2,000 sign-on bonus!

Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond.  As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community.  Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day.  Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015.
 

Position Summary
 

Clinical Support staff work collaboratively with all members of the care team providing world-class service to both the patients and staff of Martin’s Point. This is accomplished by:

• Working to actively enhance patient relationships and loyalty
• Pre-planning for patient visits
• Managing visit cycle time, office workflows, and patient access (phone, scheduling)
• Assisting assigned provider and care team with rooming and patient care procedures, including electronic documentation
• Coordinating patient activities that support managing the targeted population’s health
• Clinical Support staff will receive day-to-day clinical direction from the on-site Clinical Supervisors, Clinical Managers, other Clinical leadership or Director of Practice Operations

Job Description

PRIMARY DUTIES AND RESPONSIBILITIES

Employees are expected to work consistently to demonstrate the mission, vision, and core values of the organization. 

• Facilitates patient-centered visit by ensuring proper screening, documentation, and/or testing has been completed.
• Ensures all consults and charts are scanned, downloaded and communicated in preparation for patient contact.
• With provider supervision, work in provider desktop, review and assist with quality metrics and targets.
• Coordinates and manages provider’s desktop activity (i.e., lab result reporting, phone calls, order entry, RX processing, prior authorizations, and outreach efforts) following standard processes and protocols in oversight of meeting provider and patient needs.
• Performs direct patient care services in accordance with clinical protocols in a patient-centered manner.
• Ensure provider schedule meets the needs of patients (visit and non-visit).
• Participates in daily huddles and regular team meetings to improve workflows and contribute to improving patient population outcomes.
• Performs and documents necessary ancillary tests such as EKGs, PFTs, Peak Flow Rates, Rapid Strep, HCG’s, Glucose Checks, INR’s, covid, flu, A1c, and H. Pylori Testing.  May perform various waive lab tests as ordered by provider. Performs and documents lab specimen collection/processing, eye screening and audiology screening in accordance with current protocols and policies.
• Depending on level of licensure, may administer immunizations, allergy shots and medications in accordance with current protocols ensuring level and scope of practice standards.
• Ensure exam rooms are prepared for patient visits, including equipment operability, supply inventory, and cleanliness utilizing standard stocking procedures.
• Ensure patient care equipment operates in accordance with quality standards.
• Provides patient education in support of patient visit and ongoing care.
• Assist with orientation and training of new staff members.
• Maintain clinical/technical skills and knowledge through ongoing development and continuing education.
• See attached Scope of Practice Addendums related to certification and licensure.
• Assists with minor office procedures including biopsies, excisions, and women’s health procedures.

POSITION QUALIFICATIONS

There are additional competencies linked to individual contributor, provider, and leadership roles. Please consult with your leader to discuss additional competencies that are relevant to your position.

Education

• High School diploma or equivalent
• For Clinical Support I: Completion of a two-year accredited Medical Assistant Program/associate’s degree is preferred. 

Licensure/certification

• For Clinical Support I: Must hold a current MA certification or be registered as a MA and retain active certification/registration for duration of employment. If