Sr. Mechanic

About Sports Basement

Since 1998, Sports Basement has been more than a sporting goods store - we're a community hub offering the best brands at Basement prices, with giving back baked into our DNA. What started as a weekend-only shop in a San Francisco warehouse has grown into multiple fully stocked Bay Area locations, several newly opened Southern California stores, in-house snow and bike shops, a thriving rentals program, and a robust ecommerce website at sportsbasement.com. We've come a long way, and we couldn't be prouder of the company we've become.

Our Mission

We're here to help our communities shine a little brighter, live a little greener, and make the outdoors more fun and accessible for everyone. Because your gear is more than just stuff, and we're more than just a store.

Our Core Values

A lot of companies say they care about customers, community, and the environment. We do too - but what sets us apart is how we actually live those values every day. A few principles that guide us:

• Couches before profit
• Economical vs. Extravagant
• Volunteer vs. Donate
• Proximity vs Productivity
• O.K. is not O.K.
• Doers vs. Degrees
• Creativity before efficiency
• Autonomy before rules
• YES! vs. NO
• Safety before speed

Benefits

• Sports Basement offers competitive wages with real opportunities for advancement. Starting pay varies by location and experience - but the perks go well beyond the paycheck:
• Full health, dental, and vision coverage (full-time staff)
• Profit-sharing bonus pool
• 40% off our already low prices — for life (after 2,000 hours worked)
• A fully stocked kitchen with free breakfast, lunch, and/or dinner
• A free flight for every year-equivalent of hours worked
• Free skiing, camping, and biking trips through our Out of the Basement program
• Free use of rental gear
• 40% reimbursement on out-of-pocket costs for individual sports activities
• 401(k) plan
• Company ESOP retirement program
• Flexible scheduling for students

About the role

Reports to: Lead, Manager, Sr. Manager, Assistant General Manager, and General Manager.

Supervises: Assigned Entry-level Bike Mechanic, when assigned by the General Manager

Salary: $23-$30, DOE, non-exempt position. Specific starting wages are dependent on location and experience. Level 2

 A Senior Bike Mechanic knows their zone/department inside and out, and has a desire to grow their leadership skills. You work directly with the Management team to ensure the day-to-day operations and expectations of your zone/department are being met. You are a positive leader who contributes to the overall morale of the store and continuously works to uplift staff in your zone. You demonstrate WOW customer service and are a role model for fellow staffers. You walk our customers through the bike evaluation process, noting their concerns, and speak to potential issues you find with their bikes. Communication and problem-solving skills will complement your mechanical aptitude to help you succeed in this position. You understand what makes Sports Basement awesome and unique. You typically have oversight of work primarily in the bike shop. Bike mechanics and bike aficionados will find a home away from home in our bike shops. You’ll have the chance to get your hands dirty in the workshop and share your wealth of bike knowledge with our customers. Our goal is to be THE go-to bike shop in our community with the highest level of service and utmost integrity in serving our customers' needs. The ability to come up with new ideas and be flexible with frequent change is a must. Depending on the needs of the store, other duties may be assigned from time to time.

What you'll do

Customer Service / Service Writing

• You greet and help 100% of Service customers and call for help when appropriate.
• WOW Customer Service: Make contact, meet basic needs, engage, create amb